Job Description

Hailsham BN27 4EL, UK
Competitive, DOE
Permanent
Advertised on: 05/12/2025
VACGEN are now recruiting for an Engineering Graduate Customer Support!
Engineering Graduate Customer Support
Location: Hailsham, BN27 4EL
Salary: Competitive, DOE
Contract: Full time, Permanent
Hours: Monday - Friday, 37 hours
Benefits: A competitive salary, private medical insurance, 25 days holiday, salary sacrifice company pension, life insurance, a state-of-the-art working environment!
Take Your Career to the Next Level with VACGEN!
For over 60 years, VACGEN has been driving innovation in ultra-high vacuum (UHV) technology, supporting cutting-edge research across the globe. From NASA and the European Space Agency to CERN, our high-precision products are trusted by world-leading institutions and researchers to deliver results.
We are now recruiting for a Graduate Sales Administrator with an Engineering Degree to represent the communication interface between the customer, agents and distributors and the company!
Your role will include all processes covering order and quotation management, enquiries and complaints.
You will be responsible for:

• Quotations, receipt of RFQ and tender platform and timeline management, coordinate with technical sales, engineering and manufacturing; follow up quotations with customers/distributors
• Order entry into MS AX and changes driven by manufacturing or the customers
• To initiate regular and systematic telephone follow up of customers and maintain records using the CRM system
• Conduct Post Sale Follow Up
• General Office Admin
• Member and back-up in the Sales Administration/Marketing Team

In order to be successful in this role it is essential that you have:

• An engineering degree
• Ability to build excellent rapport with customer to ensure customer satisfaction
• Excellent communication skills and telephone technique
• Excellent organisational skills & ability to multi-task & prioritise
• Diligent with regards to quality and timely fulfilment
• Interest in science and engineering and passionate about fulfilling technical requirements
• Proficient in English (written and verbal)

It would be great if you had:

• Experience working in various cultures
• Competent in Microsoft Programmes (Word, Excel, Power Point, Email)
• Export Control Experience
• An additional language

No agencies please.
Vacgen Limited is committed to fostering an inclusive and diverse workplace.
We are proud to be an equal opportunity employer and do not discriminate based on race, ethnicity, religion, gender, gender identity, sexual orientation, disability, age, or any other protected status under the Equality Act 2010.
Please Note: We cannot accept applications from Overseas.
Click on 'APPLY' today!

Skills Required