Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Role Purpose

The Engineering Lead is responsible for all aspects of engineering platforms, processes, procedures, and technical support for delivery of engineering services for Johnson & Johnson (J&J) properties in the UK and Ireland. The role is accountable for engineering compliance, operational excellence, and the implementation of model operations and maintenance programmes aligned with global processes and procedures. The individual will act as the single point of contact for the account within the sub-region and ensure seamless collaboration with internal and external stakeholders.

Key Responsibilities

General

Deploy engineering platforms, processes, procedures, and tools.

Administer engineering assurance and compliance programmes namely JLL Client Assurance Program or JCAP

Provide technical support to service delivery teams.

Manage strategic partners for engineering services delivery.

Support delivery against any energy reduction glide path.

Achieve zero unplanned downtime

Support service delivery teams to meet financial targets.

Ensure operational excellence and compliance for the service delivery teams.

Support the Capital Investment Planning Cycle

Operations & Compliance

Oversee the assurance and compliance programmes

Lead major incident investigations.

Ensure operations and maintenance strategies and plans comply with J&J/JLL Engineering programme globally.

Manage and support professional development, training, and succession planning for all reports

Oversee and implement technology systems such as Corrigo and JLL Smart Buildings Program to support service delivery and reporting accuracy.

Support and track implementation of standard operating, emergency, and maintenance procedures.

Implement and share best practices and innovation within JLL Corporate and other accounts.

Ensure consistency in monthly reporting across all facilities and geographies to client satisfaction.

Enforce zero tolerance to unsafe working practices.

Deliver engineering transition excellence for new facilities and business on-boarding aligned with the global operating model.

Support transformation of existing operations to the target operating model.

Client and Account Management

Act as the single point of contact for the internal JLL Engineering delivery function; serve as escalation point and client interface.

Manage relationships with key stakeholders in J&J's organisation.

Develop and implement the Engineering Services account business plan aligned with J&J's and JLL's objectives.

Financial Management

Support development of engineering budgets

Assist facility management teams to deliver on financial targets by facility

Participate in budgeting and forecasting review meetings, as required

Identify opportunities to cross-sell services and collaborate with other business lines at JLL.

Contract Management

Ensure engineering requirements are included in all contracts with Suppliers

Manage achievement of key performance indicators, SLAs, and service level measures.

Oversee change control and incident reporting systems.

Manage governance processes for the engineering line of business.

Other Responsibilities

Support and sync up with JLL Corporate office as agreed.

Serve as operational reference on business pursuits; represent critical operations as needed.

Support research and development of innovative ideas to enhance competitiveness.

Evaluate, propose, and pilot appropriate tools/processes supporting engineering services.

Ensure effective and timely implementation of training plans for managers, technicians, and partner organisations, ensuring competency

Drive initiatives to enhance JLL's capability to self-deliver services and reduce reliance on partner organisations.

Ensure legal, statutory, and contractual compliance of engineering practices, executed consistently across accounts.

Develop feasibility proposals.

Advocate for equal opportunities.

Undertake other duties as assigned by the line manager

Key Performance Measures

Deliver all services in accordance with SLAs, KPIs, Savings Targets, Satisfaction Survey, Personal Performance objectives, and financial targets.

Meet objectives as agreed in the Individual Performance Management Program (IPMP).

Experience & Competencies

Minimum 10 years' experience in engineering service management, leadership roles in Facilities Management, and other relevant technical fields.

Chartered Professional Engineer or equivalent.

Significant experience in life sciences engineering operations.

Demonstrated ability to manage significant operations

Previous experience in country engineering responsibilities.

Skilled in business transitions, transformation, and change management.

Commercial expertise in engineering contracts.

Practical knowledge of hard services contract delivery and best practice tools and techniques.

Excellent interpersonal, leadership, and communication skills (verbal and written).

Strong attention to detail and accountability.

Analytical skills and systematic approach.

Experience in developing processes and procedures.

Proven project methodology approach.

Ability to work in a team and multicultural environment.

Planning and organisational skills.

Customer focus and relationship management.

Commercial awareness and business development experience.

Creativity, innovation, and action orientation.

Capacity for change, highly motivated, and interpersonal sensitivity.

Flexibility regarding working hours and willingness to travel.

Qualifications

Chartered Professional Engineer or equivalent (preferred).

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.