Job Description

ISS
Engineering Manager
Contract: Professional Services, Production & Technology
Location: London, W12 7GF
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced Engineering Manager - Operations to lead and oversee the delivery of asset management activities across a large-scale FM environment.
This role is pivotal in ensuring compliance, optimising maintenance strategies, and driving operational excellence through robust processes and data-driven decision-making.
You will manage a team of 30 engineers working across various shifts, requiring strong leadership and communication skills to engage a diverse workforce.

The successful candidate will have a solid understanding of mechanical and electrical systems within facilities management, ideally with experience in retail environments.
You will be responsible for ensuring statutory compliance, managing CAFM systems, and leveraging IoT data to deliver commercial efficiencies.
This is a varied role that demands technical expertise, strategic thinking, and the ability to juggle multiple projects simultaneously.
Key Responsibilities

• Manage the delivery of asset management activities, including asset registers, CAFM data uploads, and maintenance plans.
• Ensure maintenance procedures align with manufacturer specifications and SFG20 standards.
• Own the compliance calendar and evidence trail for statutory and mandatory activities (LOLER, PUWER, Fire & Life Safety, Water Hygiene, Gas Safety, Electrical).
• Lead internal assurance audits and produce compliance dashboards, KPIs, and risk reports.
• Define critical asset lists and spares strategies to meet resilience and uptime targets.
• Oversee PPM strategies aligned to SFG20/OEM guidance and optimise frequencies based on performance and condition.
• Manage and update asset condition and lifecycle reports, ensuring CAFM records remain accurate and up to date.
• Drive health and safety culture on site, enforcing zero tolerance for unsafe practices and implementing safe systems of work.

Professional and Personal Competencies/Qualifications

• HNC/HND or Degree in Engineering/Building Services (or equivalent).
• Strong understanding of asset management principles and statutory frameworks.
• Proven experience with CAFM systems and data governance; advanced Excel/Power BI skills.
• Working knowledge of SFG20, OEM guidance, and UK technical compliance regulations.
• Demonstrable experience in leading compliance audits, PPM optimisation, and stakeholder engagement.
• Team management experience across multi-trade engineering teams.
• Ability to manage multiple tasks and projects simultaneously.
• Ideally, experience in retail FM environments.

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
Please click on the following link for more information on this role:
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:

Skills Required