Job Description

Engineering Manager
Salary: 80,000 per annum, plus company benefits
Location: Remote, United Kingdom
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday - Friday, 9am until 5:30pm with 1 hours unpaid lunch break
Work model: Remote
Williams Lea seeks a Engineering Manager to join our team!
Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.
Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global "Optishore(TM)" delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.
Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.
Purpose of role
The Engineering Manager is a key role, responsible for guiding and developing a high-performing engineering team. This position combines strategic oversight with hands-on technical leadership to foster a culture of excellence, innovation, and inclusivity. The Engineering Manager is accountable for nurturing talent, driving technical quality, and ensuring successful delivery against the product roadmap. Through effective people management and strategic planning, the role ensures the team is aligned with business objectives and consistently delivers impactful results.
Reporting Structure
Reports to: Development Director
Direct reports: 8
Key responsibilities
People Management & Development

• Lead, mentor, and manage a team of 5-8 engineers, supporting their career growth through regular 1-on-1s, performance reviews, and development plans.
• Drive all aspects of hiring, including recruitment, interviewing, and onboarding, to build a high-performing and diverse team.
• Cultivate a positive, inclusive, and psychologically safe team culture, managing morale, engagement, and addressing team dynamics.

Technical Leadership & Delivery

• Own your team's delivery outcomes, velocity, and operational excellence, ensuring system reliability, performance, and scalability.
• Set technical standards, guide architectural decisions, and ensure code quality through reviews and effective management of technical debt.
• Lead production incident response and post-mortem processes to drive continuous improvement.

Strategic & Stakeholder Management

• Partner closely with Product, Design, Security and other stakeholders to plan roadmaps, manage dependencies, and ensure alignment with product and organizational objectives.
• Manage team capacity, identify and mitigate risks, and communicate progress and blockers effectively to leadership and stakeholders.
• Contribute to the departmental technical strategy and drive innovation within your team.

Key Skills, Attributes & Capabilities
We are looking for someone who will demonstrate the following:

• Leadership: Proven leadership skills with the ability to inspire, coach, and mentor engineers.
• Technical Acumen: Strong technical background in software engineering principles and modern methodologies (e.g., Agile, DevOps, CI/CD).
• Communication & Stakeholder Management: Excellent communication and stakeholder management skills, with high emotional intelligence and the ability to build trust.
• Strategic & Business Acumen: A strategic thinker with strong problem-solving skills and the ability to translate business priorities into technical execution.
• Personal Attributes: A champion for diversity, equity, and inclusion and a commitment to continuous learning and improvement.

Qualifications and Experience

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• 8+ years of software engineering experience, including delivery of complex systems.
• 2+ years of direct people management experience, including performance and career development.
• Demonstrable experience leading Agile/Scrum teams and driving continuous improvement.
• Experience with project budgeting, resource planning, and reporting.
• Familiarity with modern DevOps practices and cloud platforms (AWS, Azure, GCP).
• Ability to advise on technical strategy and ensure alignment with business objectives.

• Master's degree in CS, Engineering, or MBA.
• Certifications in Agile/Scrum, Leadership, or Cloud Architecture.
• Experience in governance, compliance, or risk management.
• Track record of mentoring engineers and fostering inclusive team culture.
• Exposure to scaling teams, distributed systems, and enterprise-level architecture.

Using AI in your application
We're happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.
To keep things fair, please don't use AI to invent or exaggerate achievements, complete assessments (unless we say it's allowed), or to generate live interview answers.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
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