Job Description

Job objectives and responsibilities
Responsible for the leading the day to day shift teams.
Ensuring all planned, corrective and reactive are completed on time
Supporting root cause analysis and CAPAS' for technical activities
Main duties
Daily attendance at the 0900 / 1630 team activity call
Attendance at GSK morning TAP
Assigning duties to technicians during shifts
Day to day lead of shift team including conduct, performance and capability. Taking the necessary and
appropriate actions to address any inappropriate behaviour or low standards.
Hold regular shift team meetings on daily and weekly objectives
Providing direction and feedback to technicians during shifs
Effective handover with the other shift lead role
Participate in work activities, leading by demonstration, and showing them how to do the job effectively where
required.
Assist in training and coaching new employees
Providing customer service and managing complaints
Prompt and correct documentation of incidents.
To ensure that communications are maintained between the technical supervisors & client relating to the progress of work orders.
To perform duties of a person authorised to issue permits to work.
Identify potential training requirements for existing team in order to ensure any statutory requirements are met and efficient working practices are followed. To attend and fully participate in training and appraisal activities as required Bring innovation, build solutions to business challenges and maintain a 'can-do' attitude Foster and maintain a positive work environment
Person Specification
Working well within a team
Leadership skills and ability to make decisions fast
Strong problem-solving aptitude
Able to work without direct supervision
Able to deal directly with customers in a professional manner and represent the company
Able to complete & produce RAMs
Ability to planschedule both PPM & Reactive workload.
Computer literate - competent in Microsoft Office and ability to work on CAFM systems.
Knowledge of working on BMS systems.
Health and Safety responsibilities
Always follow Group and company policies and procedures;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
Ensure compliance with Mitie's information security procedures in all activities;
Proactively identify and report security risks to your manager;
Report actual and suspected security incidents;

Skills Required