Job Description

Recruiter: Daniel McCarthy
Career Grade: D
The skills you'll need
Troubleshooting
Escalation Management
Issue Resolution
Network Delivery
Health & Safety
Vendor Management
Network Security
Network Testing
Network Configuration
Technical Documentation
Network Integration
Network Implementation
Network Design
Incident Management
Event Planning
Decision Making
Growth Mindset
Inclusive Leadership
About us
BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
Why this job matters

• The purpose of Service Platform function is to design, operate and deliver market leading Mobile networks. The success of the function is based upon customer centric KPIs and proactive fault resolution, monitoring & resolution processes.
• The Mobile Operations teams support and manage system and service performance of services for Mobile Voice and Data services for all mobile brands.
• This person will be a member within Corporate Solutions related platform support and the platforms and services used to host them, within the operational and test bed arena.
• They will drive improvement initiatives to the Mobile Network Corporate Solutions team and will identify, drive through to completion service improvement initiatives, by influencing both internally and externally.
• The role holder will provide technical expertise on behalf of the team, engaging in major projects, supporting delivery of new or changes to all Mobile Network supported technologies.
• The Corporate Solutions team is accountable for the delivery of complex business products and services into the network and ensuring the best customer experience for all DataVPN & IoT specific services.
• Team members partake in incident, change & problem management as well as project related work. Members also participate in a 24x7x365 emergency callout rota.

Responsibilities

• proficient within Corporate Solutions, with a detailed understanding of mobile data architecture, protocols, principles and services.
• Share accountability for the technical quality of the end to end DataVPN & IoT portfolio, ensuring systems deliver to the required level of service, to protect key business revenue streams.
• Development of corporate solution designs to meet a complex mix of customer requirements and present the design & solution to customer forums.
• Preparation and participation in key technical review events during the products life-cycle.
• Technical stakeholder engagement with clients, peers, 3rd party delivery partners and vendors as required.
• Carry out migration/maintenance tasks as part of optimization incentives or as required by the business.
• Apply diligence & awareness in relation to potential infrastructure risks and vulnerabilities, paying particular attention to capacity and resilience.
• Support and implement the strategy in respect of DataVPN, deploying new systems, configuration changes, managing upgrades and maintenance, whilst maintaining a high level of service availability, operational efficiency and quality.
• Will be required to take part in departmental on-call rota as operational requirements dictate and in-line with company non-standard hours policy.
• Ensure that individual and team skills and behaviours are developed in line with business and operational requirements.

Experience

• Proven extensive operational experience in planning, deploying and supporting mobile & IP technologies across multiple vendors, including Cisco, Juniper, Ericsson, Oracle.
• Experience of network deployment for LAN / WAN and Data Centres.
• Experience in network cabling including Fibre, Copper Ethernet, and configuration as well as networking hardware installation.
• Experience of dealing with internal and external business customers, third party suppliers, and providing reliable communication between all parties.
• Experience in a 24x7 real time, service support environment.
• Experience in telecommunications operating procedures (incident, change and problem management).
• Experience of handling & resolving operational incidents in supporting and delivering complex solutions successfully
• Experience with object-oriented programming & data serialization language.

Experience with virtualisation/containerisation technologies, VMware ESXi, Docker, Kubernetes.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required