Job Description

###

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of 2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.



Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -

Trust, Respect, Unity, and Empowerment

.

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About The Role:

Role Overview:

We are seeking a dedicated professional to join our Mobile Team as a

First-Line Supervisor

within a mobile engineering environment. The successful candidate will play a crucial role in overseeing engineering operations, ensuring seamless coordination and support. Responsibilities will include:

Supervising the engineering team

to maintain efficiency and performance.

Liaising with clients

to foster strong relationships and provide outstanding service.

Attending meetings

to contribute valuable technical insights.

Providing technical support

to the Service Delivery Manager (SDM).

This is a

hands-on supervisory role

, meaning the candidate will not only lead but also actively participate in core engineering maintenance and reactive works. Excellence in

customer service

is paramount, ensuring our clients receive top-tier support and solutions.

Key Responsibilities:

As part of the Mobile Team, the successful candidate will oversee and actively contribute to the technical aspects of engineering operations. Key responsibilities include:

Review and validation:

Conduct weekly timesheet reviews, approve overtime and validate technical paperwork and statutory documentation.

Health & Safety -

Drive Health and Safety through the delivery of toolbox talks and hazard reporting via Eco Online.

Monitoring:

Monitor sickness levels and carry out return to work interviews in a timely manner. Engage with SDM about any sickness that needs further escalation to HR.

Technical training & development:

Act as the designated

super user

for handheld devices, providing training and guidance to engineers on the proper use of

OCS Q

and lead on training during inductions for new starters.

Documentation assessment:

Regularly review engineer and subcontractor paperwork, identifying potential additional work opportunities and necessary reactive repairs from maintenance inspections.

Audit & compliance:

Perform audits of site logbooks, engineering activities, subcontractor operations, and ensure all tools, equipment, and vehicle inspections are completed as required.

Helpdesk technical support:

Provide expert guidance to the

SCTS helpdesk

on reactive jobs and support monthly planning for core

PPM engineering

work.

Stakeholder engagement:

Attend

SDM meetings

as needed, offering detailed updates on challenges and ongoing issues related to

M&E and Fabric services

.

Leadership & supervision:

Step in to deputize for the

Maintenance SDM

whenever required.

Engineering operations:

Execute

PPM

, proactive, and reactive work within designated time frames, ensuring client expectations are met.

Emergency response:

Participate in

on-call rotation

, delivering emergency callout services as required.

Contractor oversight:

Monitor subcontractor activities and workmanship on behalf of SDMs, ensuring compliance with industry and company standards.

Quality assurance:

Maintain equipment and surrounding areas in line with agreed company standards.

Client engagement:

Uphold a

professional service approach

, proactively addressing client concerns and escalating as necessary.

Contract & safety awareness:

Ensure full understanding of

contractual requirements

and customer expectations while strictly adhering to

Health & Safety legislation

and

OCS policies

Customer Service Responsibilities

Delivering exceptional customer service is at the heart of this role. Key responsibilities include:

Professional representation:

Uphold a high standard of service, ensuring customer satisfaction and reinforcing the company's reputation.

Proactive client engagement:

Foster strong relationships with clients, addressing concerns promptly or escalating them to management when necessary.

Contract & customer awareness:

Maintain a thorough understanding of contractual obligations and client expectations to consistently meet service requirements.

Health & Safety Responsibilities

Commitment to safety is fundamental to this role. Key responsibilities include:

Lead by example

in promoting and maintaining excellent health and safety practices across all work activities.

Ensure compliance

with current

Health & Safety legislation

and

OCS policies

, always maintaining a safe working environment.

Quality & safety standards:

Ensure that all equipment and work areas meet agreed

health, safety, and quality standards

, with all tasks delivered in accordance with

Risk Assessment & Method Statements (RAMS)

and

Construction Phase Plans (CPP)

.

Safety documentation:

Oversee the completion of

risk assessments, method statements, and toolbox talks

, ensuring all safety protocols are followed effectively.

Accountabilities:

Delivering a

high-quality, compliant maintenance service

across mobile contracts is fundamental to this role. Key objectives include:

Service excellence:

Ensure a consistently high level of service delivery, maintaining compliance with industry and contractual standards.

Relationship management:

Build strong relationships with contract leads, including those outside of mobile service delivery, fostering collaboration and alignment.

Upholding company values:

Support and embody

OCS TRUE values

--

Trust, Respect, Unity, and Empowerment

--in all communications and interactions.

Technical standards:

Maintain and uphold the highest technical standards, ensuring excellence in all engineering and maintenance activities.

Team development:

Regularly review team goals and development plans, ensuring continuous improvement and professional growth.

Operational performance:

Ensure sites operate in alignment with

SLAs and budget

, promoting cross-departmental efficiencies to optimize labor costs.

Safety & compliance:

Maintain

Safety, Health, and Environmental

compliance in all activities, reinforcing a culture of safety and regulatory adherence.

Essential Requirements

To be considered for this role, candidates must meet the following criteria:

Qualified Engineer:

Time-served engineer with expertise in

Mechanical, Electrical, or Building Fabric

trades, possessing a minimum of

two years of full post-apprenticeship experience

.

Relevant experience:

Previous background in

building maintenance, projects, and minor works

environments.

Valid driving license:

Must hold a

full, clean driving license

for mobility across sites.

Compliance & disclosure:

Full disclosure is a

contractual requirement

.

Ongoing professional development:

Commitment to

continuous training

to meet evolving role demands.

Desirable Skills & Attributes

The ideal candidate will demonstrate the following qualities:

Customer-focused approach:

A proactive mindset, ensuring high-quality service and client satisfaction.

Self-sufficiency & teamwork:

Ability to work

independently

or collaboratively within a team.

Commitment to safety:

Maintain safe working practices while fully understanding

contractual

and

Health & Safety regulations

.

Problem-solving mindset:

Take initiative in resolving issues efficiently while prioritizing client safety and product integrity.

Effective communication:

Strong written and verbal communication skills, including the ability to write

technical reports

and engage with

managers, helpdesk teams, and client representatives

.

Technical proficiency:

Comfortable using

electronic handheld devices

to enhance workflow and efficiency.

Risk awareness & escalation:

Ability to

identify potential issues or risks

and escalate them to management when necessary. ###

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.