Job Description

Location

Manchester

Company

Business Support Business Finance (BSBF)

Contract type

Permanent/ Full- time

Salary

Up to 32,500 per annum

Closing Date

27/07/2025

Ref No

4721





The Growth Company's Greater Manchester Business Growth Hub is looking for a dedicated and dynamic Enquiries Business Advisor who will be able to effectively diagnose customers' growth potential and business support requirements, answering queries and managing the referral of businesses to internal or external services as required.



Since 2011, GM Business Growth Hub has supported over 15,000 businesses, providing finance guidance, international links, and fostering innovation and people development. We offer expert business support, events, specialist programs, and funding.

Key Responsibilities:

Manage client enquiries via phone and email, assess growth potential and business needs, and build strong client relationships using appropriate tools and processes. Conduct initial eligibility checks to ensure clients meet project criteria before formal assessments and planning. Facilitate tailored introductions to internal and external support services and monitor delivery to ensure alignment with client goals and growth barriers. Track and collect output and impact data throughout each project lifecycle, meeting funder reporting requirements. Accurately record client enquiries and partner referrals in GC's CRM system, update action plans, and ensure timely, precise administration. Monitor business outcomes such as job creation, safeguarded roles, GVA increases, and other project-specific impacts. Deliver broad and detailed diagnostics of businesses to inform development of effective growth action plans. Provide ongoing account management and guidance, encouraging clients to utilise relevant resources and fully implement their growth strategies.

Experience:

Demonstrated ability to manage diverse business challenges during growth phases. Strong team player with a proven history of working effectively within professional teams. Extensive experience in delivering business assessments, strategic advice, and growth development. Skilled in sales and account management, with a client-focused approach. Confident presenter with excellent written and oral communication abilities. Exceptional communication and networking capabilities to build and maintain professional relationships. Proficient in IT systems including CRM databases, spreadsheets, email, and digital administration tools.

About You:

Experienced in applying project management techniques to drive effective delivery. Possesses strong technical expertise across key areas of business growth. Well-informed on national, regional, and local organisations supporting economic development. Adopts a customer-centric approach to engage businesses and promote economic development initiatives. Collaborative team player with initiative and self-starting capabilities. Strong critical thinking and problem-solving skills to navigate complex challenges. Proactive in identifying opportunities and contributing innovative solutions. Committed to upholding GC values: Make a positive difference, Stronger together, empower people, Do the right thing, Build on success.
At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.



Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.



We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.



If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.



We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact careers@growthco.uk or call us on 0161 237 4447.



Examples include:


Meeting the hiring manager or touring the venue in advance Extra time for tasks Interview questions shared beforehand Accessibility software or equipment for assessments
We're proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we've removed questions about convictions from the initial application stage.



GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.



All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.