Job Description

Location: Harley Street, London

About Kind iVF

Kind iVF is part of JD Healthcare, one of the UK's leading private fertility and women's health groups. Alongside London Women's Clinic, London Egg Bank and London Sperm Bank, we support thousands of patients each year through compassionate, expert-led fertility care.

We pride ourselves on combining clinical excellence, innovation and exceptional patient experience, particularly at the very first point of contact.

About the role

We are currently recruiting an

Enquiries Consultant

to join our Kind iVF team, based at our

Harley Street clinic

.

This is a front-facing, patient-focused role, where you will act as the first point of contact for potential patients. You will play a key role in guiding individuals through their initial fertility enquiries with empathy, professionalism and clarity, ensuring every patient feels supported, informed and welcomed.

Key responsibilities

Acting as the first point of contact for new patient enquiries via phone, email, website, live chat and social media Providing a warm, professional and reassuring introduction to Kind iVF Recording accurate enquiry information on CRM systems and ensuring timely follow-ups Booking new patient appointments efficiently using the internal system and issuing confirmation communications Ensuring all correspondence is accurate, professional and compliant Working closely with consultants, nurses and clinic teams to coordinate appointments Supporting patient information events and marketing seminars on a rota basis Striving to meet agreed monthly enquiry and booking targets Providing feedback and insights to support service improvement and patient pathways

About you

Friendly, empathetic and confident communicator Calm, professional and comfortable handling sensitive conversations Highly organised with excellent attention to detail Able to manage multiple enquiries in a fast-paced environment A strong team player with a positive, adaptable attitude Confident using IT systems and databases

Experience & skills

Previous experience in customer service, patient services, enquiries, reception or sales support Experience working with CRM systems or booking platforms is desirable Experience in healthcare, fertility or private medical services is beneficial but not essential Excellent written and spoken English

Benefits

32 days' annual leave including bank holidays (based on a full-time 40-hour week) Pension plan Life assurance Workplace Nursary Scheme Salary Sacrifice Benefits Learning and development opportunities Perkbox (benefits and reward platform)

Why join us?

Work in a prestigious Harley Street clinic Be part of a supportive, patient-centred team Make a meaningful difference at the start of a patient's fertility journey Join a growing organisation committed to quality, compassion and development

How to apply

If you are passionate about delivering outstanding patient experiences and want to be part of a respected fertility healthcare provider, we would love to hear from you.

Equality, Diversity & Inclusion: We at London Women's Clinic are an Equal Opportunities employer and recognise the value of a Diverse Organisation. London Women's Clinic appreciates all job applications. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Experience:

Customer service: 1 year (required) Sales: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person