Job Description

Job Category: Professional, Administration and Operational
:
Grade UE04: 26,093 to 28,778 per annum
USG / Student Recruitment and Admissions
Full time: 35 hours per week
Open ended: permanent
The Opportunity
We are looking for someone with great customer service skills and a 'can-do' attitude to join our Enquiry Management Team. If you enjoy helping people, learning something new every day and going out of your way to ensure people are given the best service, this may be the role for you. You will be responsible for inbound enquiry management and communications between the University and prospective students, applicants and their supporters (e.g. agents, parents, career advisors and counsellors).
This post is full-time (35 hours per week). We are also open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working.
Your skills and attributes for success:

• Excellent customer service skills
• Proven experience in building strong working relationships
• Enjoy analysing and problem solving to deliver great results every time
• The ability to prioritise your workload and work under pressure

Click to view a copy of the (opens new browser tab)
Application Information
Please ensure you include the following documents in your application:

• CV
• Cover letter

Applications without a cover letter and CV will not be considered.
As a valued member of our team you can expect

• A competitive salary
• An exciting, positive, creative, challenging and rewarding place to work.
• To be part of a diverse and vibrant international community
• Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our

(opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits
Championing equality, diversity and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our (opens new browser tab)
The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note
The closing date for applications is Friday 10 October 2025.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
Interviews will be held week commencing 20 October 2025
If you have any questions about this role, please email Tim.Spence@ed.ac.uk
About Us: As a world-leading research-intensive University, we are here to address tomorrow's greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.
About the Team:
Student Recruitment and Admissions (SRA) leads the design, development and implementation of the University of Edinburgh's strategy for student recruitment, admissions, and widening participation. SRA is one of a number of key services within the University Secretary's Group (USG). We contribute to two core University strategies: the Student Recruitment Strategy and the Widening Participation Strategy.
We support the implementation of these strategies in two ways:

• Our teams deliver a range of core, University-wide activities;
• We lead and co-ordinate the delivery of aspects of the strategies where there is shared responsibility with Schools, Colleges and Support Group services.

Our departmental values are:

• Professional: we are experts and skilled practitioners: adept communicators, analysts and strategic thinkers.
• Collaborative: we work in partnership with colleagues within and beyond the University, forming valuable networks and teams.
• Constructive: we are helpful, supportive, reliable and trustworthy.
• Creative: we are innovative, inspiring, proactive and flexible.

Skills Required