Job Description

:
Enquiry Marketing Coordinator
Salary: 28,861
Closing Date: Wednesday 26th November 2025
Interviews to be held on: Tuesday 2nd December 2025
Are you ready to bring your passion for customer service and marketing to a place where values truly matter? At Belong, we live and breathe our values every day, creating vibrant communities where residents, families, and colleagues feel supported, valued, and inspired.
Working in our Sales & Marketing team, you will be in the privileged position of shaping first impressions and guiding potential residents and their families through a seamless journey that reflects our values:

• Care from the Heart
• Stronger Together
• Better Tomorrow
• Be Your Best
• Respect for All

We're looking for an Enquiry Marketing Coordinator who's not just great at managing enquiries and digital engagement, but someone who genuinely cares about delivering empathetic, timely responses and creating a positive experience at every point in a customers journey.
What you'll be doing:

• Efficiently process and respond to customer enquiries with empathy, ensuring timely call-backs and accurate logging.
• Act as a first responder to new enquiries, taking ownership and supporting occupancy targets across villages.
• Maintain and update the customer enquiry database, producing reports and ensuring documentation is complete.
• Deliver excellent customer service by supporting villages and Belong at Home.
• Monitor, respond to, and record customer feedback across social channels, third-party sites, and feedback inboxes.
• Manage Belong's presence on external referral platforms and mailing lists to engage prospects and promote events.
• Support marketing activities including website updates, social media, photography/video shoots, newsletters, and internal communications.
• Proofread and quality-check marketing materials to ensure professionalism and accuracy.
• Conduct competitor research and benchmarking to inform pricing reviews and fee adjustments.
• Work as an effective member of the Sales & Marketing team in accordance with Belong standards and values, contributing to a culture and environment where people feel supported and valued

What we're looking for:

• Knowledge and experience of working in a customer service / contact centre environment
• Strong customer care focus with a desire to support teams to provide an excellent service
• Proven experience and ability to build positive and productive relationships with customers, colleagues and professionals
• Prioritises own work ensuring it meets organisational objectives and to the required standard; effectively managing competing deadlines and multiple projects, ensuring accuracy and efficiency
• Good understanding of the needs of older people, and the health & social care market
• Reliable, flexible and able to fulfil contracted hours and expectations and demands of the role
• Demonstrates personal qualities to deliver Belong vision and values appropriate to this level
• Proficient in the use of database software and Microsoft products including Excel, Outlook, Word and PowerPoint to manage processes, training and reporting
• Holds a current driving licence and willing to travel to other business sites

Why Belong?
As a leading social care provider we're proud to be a place where people love to work. From our inclusive culture to our commitment to wellbeing and development, we're building something special - and we'd love you to be part of it.
Ready to make a difference and live our values every day whilst supporting our service to provide excellent person centred care?
Apply now and help us shape a workplace where everyone can truly belong.

Skills Required