Job Description

Enrolment Consultant

Salary: 30,000 per annum (dependent on experience) + performance bonus
Department: Service - Onboarding
Reporting to: Onboarding and Compliance Specialist

About the Role

We are looking for a proactive and detail-driven Enrolment Consultant to join our Onboarding team at Instep UK. This role is pivotal in ensuring the smooth, compliant onboarding of apprentices identified by our employer partners.

You will manage the end-to-end enrolment process, ensuring candidates meet eligibility requirements, compliance documentation is completed accurately, and ESFA funding rules are adhered to. Acting as a key point of contact for learners and line managers, you'll provide a professional, consultative service that supports successful apprenticeship starts.

Key Responsibilities

Candidate & Line Manager Onboarding

Accurately register candidate and line manager details on Instep systems Ensure timely, error-free data entry and maintain data integrity

Proactive Engagement & Communication

Engage proactively with candidates and line managers interested in apprenticeships Clearly explain programme requirements, eligibility criteria, and compliance documentation Deliver high-quality communication via phone, email, and other channels, aligned with Instep's tone of voice

Assessment & Eligibility

Conduct Programme Appraisals assessing knowledge, skills, and behaviours Administer Maths and English assessments Review eligibility evidence in line with ESFA funding rules

Compliance & Documentation

Communicate the importance of Apprenticeship Agreements and Training Plans Ensure documentation is completed accurately and returned on time Confirm key learning start dates with candidates

Acceptance & Advisory Support

Apply ESFA eligibility and funding rules confidently Take a consultative approach to confirm acceptance or recommend suitable alternatives

Reporting & Data Accuracy

Produce enrolment stage reports for management Identify process improvements to streamline onboarding Maintain a high standard of data accuracy and complete regular audits

Safeguarding

Act as a safeguarding advocate, recognising and reporting concerns in line with policy and statutory guidance

Bonus Structure

Instep offers a monthly performance-related bonus to recognise successful onboarding outcomes:

10 per successfully processed apprentice start Based on compliance checks, ILR entry, and successful funding claims
Example:
50 successful learners processed = 500 bonus

Bonuses are reviewed monthly and are subject to organisational performance metrics.

Skills, Experience & Qualifications

Essential

Experience supporting accurate and compliant public funding claims (e.g. Apprenticeships, AEB, ESF) Strong organisational skills and ability to manage a caseload of around 50 learners Experience using management information systems (Aptem desirable) High-accuracy data entry skills Clear, professional communication skills Intermediate Microsoft Office skills (Excel essential) Level 2 English and Maths or above

Desirable

Experience supporting ESF compliance and funding claims

Our Values

You will demonstrate:

Strong customer focus and results orientation Ability to manage change and work collaboratively Professional communication and influencing skills Commercial awareness and a continuous improvement mindset

Benefits

We offer a supportive and values-led working environment, along with an excellent benefits package:

25 days annual leave plus bank holidays Your birthday off Option to purchase up to 5 additional days holiday Christmas shutdown Employee Assistance Programme (EAP) Refer a Friend scheme Medical cash plan Mileage and business expenses covered in line with company policy Company values-led culture Professional development support and clear progression opportunities

Additional Information

Instep UK is committed to safeguarding and promoting the welfare of learners. All appointments are subject to appropriate pre-employment checks, including an enhanced DBS check.

We are an equal opportunities employer and welcome applications from all suitably qualified individuals.

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Benefits:

Additional leave Company events Health & wellbeing programme Work from home
Work Location: Remote