Job Description

Company Description
Join Our Customer Success Team as a Enrolment Support Advisor
At Paragon Skills, we are driven by a passion for delivering exceptional teaching and learning experiences to every learner, every time. Our team of handpicked, trusted professionals bring their expertise and commitment to everything they do. If you're inspired to help others succeed and want to be part of a remarkable customer success team, we would love to have you on board.
About Us
We are an Ofsted Grade 2 "Good" rated provider, recognized as one of the top 5 training providers and named one of the Top 9 Best Places to Work! With a deep commitment to the Care and Education Sector, we deliver meaningful learning interactions to thousands of learners and employers nationwide.
Position
Location: Remote
Salary: 25,000 per year
We are looking for an Enrolment Support Advisor who will be responsible for ensuring a smooth and engaging pre-enrolment experience for our learners and employers. You will support them throughout the sign-up process, guaranteeing all enrolment requirements are met and the learning journey begins on the right foot. This role plays a key part in delivering excellent service in line with Paragon Skills' core values, providing a welcoming and informative start to their qualification journey.
Key Responsibilities:

• Provide a comprehensive pre-enrolment service for learners and employers, assisting with the self-registration process.
• Book learners and employers onto induction and enrolment sessions via a centralised diary.
• Schedule and manage enrolment sessions to ensure a positive experience for all.
• Guide learners and employers through the pre-enrolment process, answering questions and resolving any concerns.
• Assist Business Development Managers (BDMs) and Operations colleagues to support smooth pre-employment and enrolment stages.
• Check and verify educational certificates, and help exempt learners from Functional Skills where applicable.
• Support learners with assisted learning needs by referring them to the appropriate department.
• Ensure employers provide necessary documentation, such as liability insurance, and keep track of this information.
• Follow up on any barriers preventing a learner from progressing onto their apprenticeship.
• Discuss English and Maths support with learners and guide them through initial assessments.
• Foster positive working relationships with colleagues and other key stakeholders.
• Manage shared inboxes and ensure all follow-up actions are taken promptly.

Requirements
What We're Looking For

• Grade A-C GCSE in English and Maths (or equivalent).
• Level 2 Information, Advice, and Guidance qualification (or willingness to acquire).
• Strong attention to detail and high data accuracy.
• Comfortable with IT systems, including PDFs, Google Suite, and MS Office (Word, Excel, Outlook).
• Experience in delivering quality service and meeting targets.
• Ability to work in line with GDPR and data protection regulations.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport.
• Self-motivated, with a positive attitude and ability to meet deadlines.
• Highly organized with strong time management skills.

Other information
In addition to the satisfaction of contributing to a meaningful mission, we offer the following benefits:

• 20 days annual leave, increasing with length of service, plus a holiday purchase scheme
• 3 Paragon Days for our Operational December closure and 8 public bank holidays
• Up to 3 days of paid volunteering leave and involvement in corporate conscience initiatives
• Perkbox - access to a suite of lifestyle and wellness benefits
• Recognition and long-service awards to celebrate your contributions

We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.
To promote and maintain an inclusive working environment, as part of your application process we will ask you to share data on certain characteristics. These answers will not form part of the selection and recruitment process and will not be shared with anyone outside of the People Team.
Paragon Skills is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Dependant on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check. We are also committed to promoting equality and inclusion throughout our colleague and learner populations.
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Skills Required