Job Description

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Join Arctic Shores and help transform how organisations hire in the AI era.

At Arctic Shores, we're helping companies create a world of work where potential matters more than experience. In an AI-enabled workplace where skills are evolving fast, we help employers understand what candidates could do -- not just what they've done.


Our task-based psychometric assessments and business psychology services help organisations like Amazon, Siemens, and Jet2 transform how they hire. We also support employers across the UK in selecting talent for some of the country's most critical and complex roles -- from nuclear scientists and pilots to data engineers, graduates, and essential frontline teams.


Across every context, our mission is the same: to help employers make fair, evidence-based hiring decisions that focus on what truly predicts success in an AI-driven world -- learning agility, problem-solving, and adaptability.


As AI accelerates change in the world of work, hiring transformation has never been more urgent -- and that's where you come in.

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The opportunity: Enterprise Customer Success Manager

As we continue to scale across enterprise and mid-market clients, we're looking for an

Enterprise Customer Success Manager

to help our customers adopt modern, data-driven hiring approaches -- and translate that value into commercial success. Someone who combines strong commercial acumen with empathy, insight and strategic thinking to help organisations adapt their hiring for the AI era.


You'll manage a portfolio of

our most complex enterprise partners and high-growth potential mid-market accounts

-- helping them adopt a behavioural-science-led approach to hiring across their organisations and achieve measurable ROI. By driving adoption, navigating complex stakeholder landscapes, and influencing at senior levels, you'll ensure Arctic Shores becomes a critical part of how they identify talent for the future.


This role is ideal for someone who loves value-led consulting and solution design, who enjoys shaping thinking inside large organisations, and who is comfortable driving commercial outcomes through insight, influence, and strong relationship-building.


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Why this role might be a great fit for you

At Arctic Shores, we hire for

potential -- not just experience

. We know that skills can be learned, and that diverse perspectives make us stronger.


This role may be a great fit for you if you've built your skills in

customer success, but also in areas like consulting or professional services, business psychology, account management, sales, strategic HR roles

-- or something different altogether!


What matters most is that you bring the transferable skills to drive both customer impact and commercial outcomes.


You'll thrive in this role if you:

Excel at

navigating complex stakeholder landscapes

and are great at building alignment, commitment, and momentum across different groups with competing priorities Are a clear, confident communicator comfortable engaging

senior stakeholders

across Talent Acquisition, HR, and business leadership, using data and insight to influence decisions Are

commercially confident

and comfortable owning renewals, builing proposals, and spotting/scoping expansion opportunities and keeping up momentum to get projects and deals over the line Can think critically about

how to drive adoption of new tools and ways of working

across organisations and know how to connect

value and adoption

to commercial results

Love consultative, solution-focused work

-- diagnosing challenges, designing strategic approaches, and communicating impact in a way that resonates with senior leaders Thrive in a

fast-paced, agile environment

where you have ownership and room to think creatively, with experienced subject matter experts to call on for advice Have a genuine interest in

psychology, talent strategy, or how organisations make better hiring decisions

, even if you're not a subject-matter expert yet Get energy from operating in a

fast-moving, agile environment

where you have autonomy and clear accountability for outcomes Care deeply about fairness, inclusivity, and improving the world of work

If most or all of that sounds like you -- even if you're not from a customer success background -- don't let that stop you applying. Our revenue teams are made up of people who've joined from policing, professional sport, hospitality, HR, academia, and more.


If you bring the right

commercial mindset, curiosity, and relationship-building skill,

you'll feel right at home.

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What you'll actually do

As an Enterprise Customer Success Manager, you will:

Drive adoption, utilisation, and measurable ROI

across a portfolio of enterprise and mid-market customers -- ensuring they achieve meaningful, sustained outcomes. This is the foundation of your commercial success and a key driver of your

NRR and GRR performance

.

Act as a trusted advisor

to senior stakeholders in Talent Acquisition, HR, and the wider business -- shaping hiring strategies, influencing decisions with data and insight, and navigating complex organisations to build momentum and alignment.

Own renewals and expansion opportunities end-to-end

, using value-based conversations, compelling proposals, and strategic negotiation to deliver

revenue growth

, protect retention, and unlock new areas of impact.

Proactively identify risks and opportunities

by analysing customer data, usage patterns, and engagement signals -- enabling early intervention and strong performance across

portfolio health and adoption metrics

.

Diagnose challenges and design solutions

that reduce barriers to adoption, embed behavioural science into hiring processes, and expand Arctic Shores' footprint across customer organisations.

Forecast confidently and accurately

, maintaining clear visibility of your renewal and expansion pipeline and grounding every projection in tangible evidence of adoption, value, and stakeholder commitment.

Create customer advocates

, collaborating with Marketing to develop case studies, success stories, and champions that strengthen our presence in the hiring and talent ecosystem -- contributing to

advocacy and referenceability goals

.

Work cross-functionally

with Product, Professional Services, Sales, and the wider GTM team to continuously refine how we deliver and scale customer value -- ensuring customer insight shapes product strategy, delivery models, and future growth.
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Finally, you'll live and breath the Arctic Shores values:

Make a difference

- We can't change everything. But we can contribute to a world of work that's truly fair and inclusive, and do our bit to build a better society.

Grow together

- We invest in our ability, learn from our setbacks, and always celebrate the people behind our progress. By growing together, we go further.

Explore,

always - Changing the way the world sees potential takes curiosity, drive, and bravery. With that explorer's spirit, we break new ground.

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If this sounds like the challenge you've been waiting for, we can't wait to hear from you.

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Applying for the role

In an AI-enabled world, transferable skills, learning agility, and adaptability matter as much as - if not more than - experience. If this job description excites you but your background doesn't perfectly match, we'd still love to hear from you.


Our hiring process might be a little different to what you've experienced before. Here's what to expect:



Take our assessment, which evaluates "skill-enablers" - the cognitive and personality traits that show how you're likely to think, learn, and interact at work

Answer a few short questions in an asychronous video interview -- we want to know more about what gets you excited about this role and give you a chance to showcase some of your transferable skills Upload your CV - we need this for contact information and to give us a flavour of your background but really we're less interested in its contents than we are in the answer to your questions and what we learn about your potential from our assessment



From there, we'll invite you to a 30 minute coffee chat with our Head of Customer Success or CRO to talk about your ambitions, values, and how you like to work, and to give you a chance to ask any questions before completing our final competency-based interview in person where we'll ask you to complete a few short tasks to showcase your skills.

Have questions before you apply?

Feel free to reach out to Jess, our Head of Customer Success, on LinkedIn.

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Applications will close at 10am on Monday 1st December.

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Here's what you'll get at Arctic Shores:

Competitive salary ranging from 50k to 55k + annual bonus 28 days holiday per year, plus public holidays. You'll also get an additional day for every year's service at Arctic Shores, up to four years Private medical and mental health cover, as well as 2 mental wellbeing days each year Aviva pension scheme, offering 3% employer and 5% employee contributions (calculated on full salary) Hybrid working and Core working hours, giving you flexibility to shape work around your life Enhanced Parental Leave Fertility support Company sick pay Training budget Share Options scheme Cycle2Work scheme Length of service awards Own Days - one day every month dedicated to your professional development. Whether you're setting time aside for a personal project, some research, a course... it's entirely up to you Central offices within easy commuting distance The chance to work in a supportive team with a worthwhile mission An employer with heart in the right place and a welcoming work culture
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Using AI in the application process

If you'd like to use AI tools like ChatGPT to support you in your application, feel free -- but remember we want to see the real you. We value authenticity and want to understand who you are and what your unique experiences will bring to Arctic Shores.


We're all for innovation, so feel free to use AI to structure your thoughts, polish your application, and brainstorm ideas, but we do recommend that you ensure the final application reflects your journey and your skills (otherwise you'll just be saying the same thing as everyone else!).





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Equal Opportunities

At Arctic Shores, giving people a fair chance is what we do, that's why we take equal opportunities seriously. We welcome people of any background, gender identification, race, religion, national origin, sexual orientation, ability level, age, size, marital status, style, or music taste!



We also believe that every candidate should have an equal opportunity to demonstrate their abilities so if you need any adjustments, at any stage of the hiring process, let us know what can we do to make it the best possible experience for you and we'll do our very best to help.



If this sounds like the kind of place you'd like to work, apply below.