Job Description

Role Summary:

As a

Customer Experience Associate

, you'll serve as a vital link between our clients' brands and their customers. You'll represent campaigns, handle customer inquiries, and ensure a positive experience that builds trust, loyalty, and satisfaction.

Key Responsibilities:

Represent client brands professionally and personably in a range of customer-facing marketing environments Engage with customers to understand their needs, answer questions, and provide relevant information Support marketing and sales campaigns through direct customer interaction Collect and relay customer feedback to help improve the customer journey Assist with administrative tasks related to customer experience tracking Work collaboratively with the team to meet campaign goals and KPIs Attend regular training sessions and team briefings

What We're Looking For:

Excellent communication and interpersonal skills A customer-first mindset with a helpful, approachable attitude Eagerness to learn and grow in a marketing/customer-facing environment Problem-solving abilities and strong attention to detail Ability to work both independently and as part of a team

What We Offer:

Full training and support from experienced mentors A fun, energetic, and team-oriented work culture Clear pathways for career progression and development Incentive schemes and regular team socials

If you enjoy talking to people, want to kick-start your career in marketing, and care about creating great customer experiences -- we'd love to hear from you!

Apply now and take your first step into the world of marketing and customer engagement.

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

Manchester M2 (required)
Work Location: In person

Application deadline: 06/07/2025
Expected start date: 07/07/2025