Job Description

JOB TITLE:

Environmental Enforcement Team Leader

COMPANY:

National Enforcement Solutions Limited

RESPONSIBLE TO:

Line Manager

PLACE OF WORK:

Adur District Council, 9 Commerce Way, Lancing Business Park, West Sussex BN15 8TA

Due to our continued growth within the environmental crime industry, we are now recruiting for the position of enforcement team leader based in Adur & Worthing, working on behalf of the local authority. Previous enforcement experience is not essential as full training will be given.

SCOPE AND GENERAL PURPOSE OF JOB

To provide the highest standards of customer service and professionalism always. Enforcing legislation in line with the local authority's enforcement policy.

RESPONSIBILITIES

As an enforcement team leader, you will be expected to lead from the front, leading a team of environmental enforcement officers and patrolling the borough in an intelligence led manner, engaging with members of the community and enforcing legislation by the way issuing on-the-spot fixed penalty notices for any offences of littering, dog fouling, fly tipping, domestic and commercial Duty of Care breaches, and other waste-related offences, as well as certain PSPOs witnessed.

Responsibilities as an Environmental Enforcement Officer:

Brand ambassadors for the local authority and National Enforcement Solutions Ltd

Patrolling the area of principal littering authority in accordance with an agreed deployment strategy

Investigating complaints made by elected members and members of the public

Engaging and educating members of the public regarding environmental crime

Interacting directly with offenders and issuing fixed penalty notices for authorised offences in accordance with legislation, ensuring that the evidential and public interest tests have been met

Compiling a full notebook entry and witness statement for every issued fixed penalty notice

Obtaining and validating the personal particulars of an offender by contacting the operational support team

Attending court and giving evidence if required

Responsibilities as a Team Leader:

Manage the day-to-day contract and liaise with the clients on site

Motivate a team and promote a happy working environment, leading by example, performance management and promoting a good practice method of development

The ideal candidate will have:

Previous experience in a customer service role and handling difficult situations in a professional manner

The ability to communicate with offenders, often in demanding circumstances in a calm and assertive manner

The ability to deal with members of the public from all cultures and backgrounds in a diplomatic and professional manner

The ability to be resilient, as some interactions with offenders can become confrontational

The ability to defuse hostile situations in a professional manner

Must enjoy working outdoors and in all weather conditions

The ability to work under pressure, independently or as part of a team and on own initiative to carry out the enforcement role

Excellent communication skills are required both verbally and written

Will be physically fit as you may be required to carry our foot patrol for prolonged periods

Previous management experience and the willingness to progress within the company

A full UK driving licence is preferred for this role but not essential.

Please note that all candidates will have to go through a DBS process prior to employment and will need a full five-year checkable work history.

FLEXABILITY

All job roles could be subject change due to operational and client needs. You may be asked to take on other tasks within the business during certain periods of a working week.

Benefits:

QNUK endorsed industry training Company pension scheme Overtime available Promotional opportunities available Uniform provided Company vehicle provided for only on-site usage On-site parking Paid volunteer days Employee of the month and company events Long service awards Employee Assistance Programme with Health Assured

Times of work

8 hour shifts, between Monday - Friday 5 days out of 7 (including Bank Holidays)

Salary

29,120 per annum which equates to an hourly rate of 14

Terms of the role

Full time and permanent, subject to 6-month probationary period

Job Type: Full-time

Pay: 29,120.00 per year

Benefits:

Company pension On-site parking Referral programme
Work Location: In person