Job Description

Location:

Oldbury, B69 2BP

Job type:

Permanent, full-time

Working Hours/ Pattern:

37.5 hours per week, Monday to Friday (office hours)

Salary:

Upto 30,000.00 per annum depending on experience + Excellent benefits



The main purpose of this role is to support the Communications manager with the resident engagement strategy within the Sandwell Region. This includes helping the contract to improve community recycling participation.

Main Duties

To be a confident communicator, educate residents across a range of channels in including face to face/door stepping, telephone, written, and face to face events. Support behaviour change and promoting good recycling. Investigate complaints/enquiries, received via both the council's CRM system (DASH) and other sources such as councillor communications. Educate and resolve ongoing issues across waste collection and cleansing. To act as the Community Champion, promoting initiatives such as Volunteering Leave and recording them through our social value portal. To support the Communications Manager to engage with local charities stakeholders to develop community engagement activities that support our contract delivery targets. Provide insight, data and information including community, educational, environmental impact to the communication manager for our monthly reports.

About you

Motivated and passionate about the environment and making a difference Able to do basic data interpretation to identify areas of improvement Confident to engage with stakeholders in the community Takes accountability for own workload, and able to act with limited supervision Has excellent personable skills and good at building relationships Has excellent communication and presentation skills Is well organised, conscientious and thorough. Works well with others in a team environment Good knowledge of Microsoft applications Committed to seeking personal development / growth Holds a full UK driving licence.

Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer

25 days annual leave Up to 6% contributory pension scheme Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships. Interesting, varied and enjoyable work A company that recognises your contribution

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.