Job Description

At Buzzworks, we are all about making people feel great - our guests, our teams, and our communities. With a portfolio of outstanding venues and a strong people-focused culture, we're passionate about delivering exceptional hospitality and building careers that thrive.

The Buzz

A buzzing, people-focused culture Flexible working options 40% staff discount across all Buzzworks venues Additional holidays for long service at 1, 3 and 5 years Access to Wagestream (financial wellbeing tool) Buzzworks Perks - exclusive discounts, treats & more Wellbeing Hub & Employee Assistance Programme Annual Wellbeing Day & Discounted Gym Membership Training, development, and real progression opportuniti

The Works

As our POS System Administrator, you'll play a key role in ensuring our point-of-sale systems run smoothly, securely, and efficiently across all venues. From managing day-to-day technical support to overseeing system updates and training, you'll be the go-to expert for everything POS.


You'll collaborate with venue teams, IT, and key departments to optimise functionality and ensure the system enhances both team experience and guest satisfaction.

System Management & Support

Configure, manage, and maintain POS hardware and software across all venues Monitor system performance and troubleshoot issues to minimise downtime Provide timely and effective technical support to venue teams, both remotely and on-site Maintain user roles, permissions, and data security within the system Coordinate with vendors and internal teams for system updates, enhancements, and issue resolution

Training & Documentation

Create and maintain clear, user-friendly guides and documentation for POS processes Deliver training for venue teams to support confident and consistent system use Support onboarding and ongoing learning by embedding POS knowledge into L&D platforms Keep all documentation current with system updates and business needs

Optimisation & Collaboration

Collaborate with Operations, Finance, and IT to ensure smooth data flow and reporting Analyse system data to identify and recommend improvements in performance and usability Support system rollouts, upgrades, and testing with a focus on user experience and business alignment Act as the voice of the end user in any system development or integration projects

What We're Looking For

Experience in a POS administration or retail IT support role Technically confident with strong problem-solving and analytical skills Process-driven with a keen eye for detail and data accuracy Excellent communicator, able to explain technical concepts to non-technical users Skilled in documentation, training, and supporting teams in a fast-paced environment Collaborative, with a customer-first mindset and a passion for service excellence Enthusiastic about hospitality and committed to enabling great guest experiences

Buzzworks is an equal opportunity employer. We believe a diverse, empowered team is key to our mission:

To make people feel great through hospitality.