Job Description

The Programme



EPUT and MSEFT are embarking on the implementation of a UK first of type Unified Electronic Patient Record (UEPR) system that spans Acute, Mental Health and Community services. The new system will be delivered through the Nova Programme, alongside our commercial partners for this significant transformative journey.



At the heart of our ambitious programme is a commitment to people - our patients, our staff and our community. We believe that the key to successful innovation lies in fostering a supportive, inclusive culture that values every individual's contribution.



We have an exciting opportunity to join the Nova programme in the role of Subject Matter Expert Assistant (SME) and to be part of our mission and successful delivery of the programme.



JOB SUMMARY



To provide an effective and professional service when liaising with stakeholders using tact and diplomacy to encourage effective working when dealing with any communication difficulties. To provide first line support to all the Mid and South Essex NHS Foundation Trust service users To troubleshoot all queries that are received into the department through all forms of media and communications. To cover the department, call centre during open hours. To control the department workflow that comes through all of our monitored mailboxes. To organize and control the department request tracker and process to enforce KPIs. To provide information and advice in a timely manner.

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.



Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.



Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.



We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.



Please see the attached job description and person spec for further information on this opportunity.