Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Job overview

Norfolk and Suffolk NHS Foundation Trust is embarking on a transformative journey to revolutionise the delivery of high-quality, effective care for our service users. We are seeking a dynamic and visionary EPR Programme Director to lead the procurement and implementation of a new Electronic Patient Record (EPR) system--an essential pillar of our improvement strategy. As the senior responsible owner, you will drive this high-profile, multi-million-pound programme from inception to successful delivery, ensuring tangible benefits for both service users and staff. You'll work closely with executive leaders, digital and clinical teams, and system partners across Norfolk and Suffolk, building strong collaborative relationships and expertly managing the complexities and risks of this innovative clinical transformation.

You will chair programme delivery groups, present regularly to the Trust Board, and represent the Trust at regional and national digital forums. Your leadership will be pivotal in establishing robust change management, governance, and engagement strategies, ensuring the EPR programme delivers on its ambitious objectives.

This is a unique opportunity to lead generational change in digital healthcare, making a lasting impact on patient care and organisational excellence. If you are an experienced leader in digital transformation, passionate about delivering major change initiatives, and committed to our values , we would love to hear from you.

Main duties of the job

Lead the procurement and implementation of a new Electronic Patient Record (EPR) system across Norfolk and Suffolk NHS Foundation Trust, ensuring delivery of programme outcomes, benefits, and objectives for service users and staff. Act as the senior responsible owner for the EPR programme, working closely with executive leaders, digital and clinical teams, and system partners. Establish and chair programme delivery groups, and regularly present progress and updates to the Trust Board. Develop and implement robust change management, governance, and engagement strategies to support successful EPR delivery. Identify and manage programme risks, interdependencies, and issues, ensuring effective mitigation and resolution. Oversee the EPR programme budget, ensuring effective resource management and value for money. Build and maintain strong partnerships with internal and external stakeholders, including NHS England, Integrated Care Boards, and regional and national digital groups. Ensure the deployment of new digital solutions is supported by appropriate education and training for staff. Promote and uphold the Trust's values of working positively, respectfully, and together in all aspects of programme leadership.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?

The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed

Person specification

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Qualifications

Essential criteria

Master's degree or equivalent professional qualification or experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or experience. IT Service / project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training. Evidence of Continuous Personal Development #

Experience

Essential criteria

Substantial experience of large (multi-million) programmes of information technology enabled change in public sector contexts. Significant, proven experience of leading programme office teams with successful outcomes in a complex development environment involving major infrastructure projects. Strong, in-depth, experience of working in technology in both healthcare and the wider public sector. Experience of organisation-wide policy development, interpreting complex legislative and other requirements. Extensive, in depth experience of strategic financial management, with significant exposure to resourcing large and complex capital projects. Extensive experience in resolving major programme management delays, technical and commercial issues in complicated financial transactions. #

Skills

Essential criteria

Strong influencing skills - able to advise and influence Trust Board level personnel and other Senior Managers in the Trust and there by building and maintaining high levels of integrity amongst Senior Directors and Senior Managers. Track record of effective engagement and partnership working with senior internal and external stakeholders. Highly developed negotiating skills within complex, challenging and at times antagonistic environments. Ability to analyse, synthesise and interpret highly complex data, filtering and interpreting often conflicting, sensitive and contentious information, to develop Trust-wide policy. Intellectual flexibility with the ability to cut through ambiguity and complexity and to shape and implement a vision that looks beyond existing structures, ways of working, boundaries, and organisations to produce more effective and innovative service delivery models. Independent self-starter, able to work with a high level of autonomy. #

Knowledge

Essential criteria

Specialist knowledge and awareness of change management tools and techniques. Excellent in-depth, professional understanding and specialist knowledge of complex and challenging programme management. In-depth professional training and knowledge of financial management, performance management, NHS regulatory processes and complex programme management acquired through training and experience over an extended period. Enterprise architecture framework knowledge. #

Other

Essential criteria

Evidence of the ability to enthuse, motivate and involve individuals and teams to deliver best performance. Customer service orientation with strong commercial and business acumen

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.