Job Description

Job Title: ER Manager

Job Location: Brindley Place, Birmingham

Salary: 50,000 - 55,000

Contract type: Permanent

Working hours: 37 hours per week

About the role

Join GSA as our Employee Relations Manager and play a pivotal role in shaping a fair, inclusive, and high-performing workplace.

You`ll lead our ER strategy, providing expert guidance on complex employee relations matters, from case management and policy development to coaching leaders and driving cultural change. As a trusted advisor to senior stakeholders, you`ll ensure legal compliance, mitigate risk, and promote a positive employee experience. This is a fantastic opportunity to influence organisational culture, lead a high-performing ER team, and make a lasting impact on how we support and engage our people.

About you

You`ll be CIPD qualified (Level 7 or equivalent experience) with strong knowledge of UK employment law and a proven track record in leading complex employee relations cases. You`ll bring experience in coaching managers, developing ER policies, and supporting organisational change such as restructures and TUPE. A confident communicator and trusted advisor, you`ll be skilled at influencing stakeholders, analysing ER data to inform decisions, and driving early, informal resolution of issues. Strong leadership, analytical thinking, and a proactive, customer-focused mindset are essential. Experience with HR systems, data tools like Excel or Power BI, and additional training in mediation or conflict resolution would be a bonus.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.


We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.


Everyone deserves a home, it`s a place from which we build our future, we thrive at home.


We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.


Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.


We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.


A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.


Our five core commitments are:


We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:


25 days annual holiday entitlement A defined contribution pension scheme. Trust based flexible working and a Confidential Employee Assistance Programme (EAP). Two days paid volunteering leave per year Buying and selling of annual leave Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.



GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.



If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.