Job Description

About The Company - Who We Are

Remtek Systems Limited is a one-stop-shop supplier of disabled student allowance computer equipment and software, assistive technology training, and ergonomic working solutions. With over 50 years of experience, Remtek remains constantly aware of customers' requirements and flexible to their varying needs.

The company's focus on disabled computer users allows them to provide exceptional service and constantly improve their offerings. All staff receive training in both assistive technology and disability awareness to better serve their customer base.

Summary of Role:

We are seeking a detail-oriented and organised

Ergonomics Administrator

to join our team. In this role, you will be responsible for managing ergonomic product orders and ensuring a smooth ordering process for customers.

Key Responsibilities:

Process and manage orders for ergonomic equipment, including mice, desktops, laptops, and keyboards via phone and email. Schedule and coordinate appointments between students and assessors. Oversee the entire order lifecycle, from initial request to final delivery, ensuring timely fulfilment. Manage incoming customer and client inquiries via the main order line. Prepare, organise, and maintain necessary documentation related to orders and appointments. Provide administrative support to streamline operations and enhance customer experience.

Qualifications:

Experience:

Previous experience in an administrative role is preferred.

Multitasking:

Effective multitasking is essential to ensure a seamless experience for our customers and maintain pace with an active working environment.

Communication Skills:

Excellent verbal and written communication skills, with a professional phone and email manner.

Organisational Skills:

Strong organisational abilities, with the capacity to manage multiple tasks and priorities simultaneously.

Attention to Detail:

High level of accuracy and attention to detail in all tasks, especially in handling payments and bookings.

Technical Proficiency:

Proficiency in using office software, including email, word processing, and spreadsheet applications.

Customer Service:

A customer-focused approach, with the ability to handle inquiries and resolve issues in a courteous and effective manner.

Problem-Solving:

Ability to think critically and solve problems efficiently as they arise.

Company Benefits:

28 days annual leave Birthday day off Private Health Care Employee Recognition Scheme Career Progression Company Social Events Hybrid / Remote Working Available Overtime Availability
Job Type: Full-time

Pay: 27,976.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Free parking On-site parking Private medical insurance
Experience:

Customer service: 1 year (required) Administrative: 1 year (required)
Location:

Salford M50 2UE (preferred)
Work Location: In person