Job Description

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.
We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLE
As a Contract Change Manager for Project Nova, you will be pivotal in ensuring the successful adoption and sustained embedding of new technologies and ways of working across AllSaints' global organisation. You will lead comprehensive change management strategies for critical data, integration, and ERP initiatives, minimising disruption and maximizing value realization.
This role is central to the overall success of Project Nova, encompassing the transformation of our data and integration capabilities (BigQuery expansion, BI strategy, iPaaS, MDM) alongside significant ERP re-platforming efforts, including a new wholesale platform and enhanced stock management. You will be the champion for our people through this transformation, ensuring they are ready, willing, and able to embrace the future state.
ABOUT THE PROJECT AND TEAM
You will report directly to the Global Head of Transformation, working closely with the Project Nova leadership team, Project Managers, Product Owners, Data Architect, Integration Architect, and Business Analysts across all relevant workstreams (Data & Integration, ERP, Customer, Product). This role requires significant collaboration with business stakeholders (e.g., Merchandising, Marketing, Finance, Supply Chain, Retail Operations, Wholesale), IT delivery teams, and external vendors/partners. You will be an integral part of a dynamic team driving the core technology-powered business transformation for AllSaints.
WHAT WILL I BE DOING?
1. Change Strategy & Planning:

• Develop and execute a comprehensive change management strategy and plan for the Data & Integration workstream (BigQuery expansion, BI strategy, iPaaS implementation, MDM) and the ERP workstream (re-platforming, new wholesale platform, stock management)
• Conduct change impact assessments to identify affected groups, the nature of the change, and potential resistance points
• Define success metrics for change adoption and monitor progress against these metrics

2. Stakeholder Engagement & Communication:

• Identify, analyze, and manage key stakeholders across all levels of the organization, ensuring their engagement and buy-in
• Develop and deliver targeted communication plans, messages, and materials to inform, educate, and motivate impacted employees
• Facilitate workshops, town halls, and other forums to foster understanding and address concerns

3. Training & Capability Building:

• Work with business owners, project teams, and L&D to assess training needs related to new systems and processes
• Oversee the development and delivery of effective training programs and materials, ensuring users are proficient in new tools and ways of working
• Establish ongoing support mechanisms for users post-implementation

4. Resistance Management & Adoption:

• Proactively identify potential sources of resistance and develop mitigation strategies
• Coach leaders and managers on their role in sponsoring change and supporting their teams
• Implement strategies to drive user adoption and embed new behaviors into daily operations

5. Change Measurement & Sustainment:

• Track and report on change adoption rates, user proficiency, and business readiness
• Gather feedback through surveys, focus groups, and direct interaction to continuously refine change interventions
• Develop sustainment plans to ensure that changes are embedded long-term and benefits are realized

WHAT SKILLS DO I NEED?

• Extensive Change Management experience leading significant technology-driven transformations in a global retail or similar fast-paced industry.
• Proven expertise in applying structured change management methodologies (e.g., Prosci ADKAR, Kotter's 8-Step Process) and tools.
• Direct experience managing change for projects involving data warehousing/analytics (e.g., BigQuery), Business Intelligence (BI) strategy implementation, integration platforms (iPaaS), Master Data Management (MDM), and ERP re-platforming (including wholesale and stock management).
• Exceptional communication (written and verbal), presentation, and facilitation skills, with the ability to influence and engage stakeholders at all levels.
• Strong analytical skills to conduct impact assessments, measure adoption, and identify root causes of resistance.
• Ability to build strong relationships and work collaboratively across diverse functions and cultures.
• Experience in developing and delivering training programs and materials.
• Highly organized with strong planning and execution capabilities, able to manage multiple initiatives concurrently.

ABOUT THE LOCATION
Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. . Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.
WHAT WE STAND FOR
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
Closing date: 28th August 2025