Job Description

Responsibilities:

1. Answer phone calls as first responder and deal with enquiries. Book appraisals, viewings, inspections, maintenance jobs etc from phone calls.

2. Meet and greet people coming into the office with Lettings related enquiries. Register new applicants and new Landlords on the system and try to either match the applicant to a viewing or arrange an appraisal with the Landlord. Sell our services at every opportunity and create an Agent/Client relationship. When booking appraisals and viewings ensure that you build a rapport with the client and ensure that you get as much information as possible to enable the Valuer or the person doing the viewing to prepare for the appointment. Find out what their motivation is to want to rent and how we can help them. Find out why they chose to come to Redrose and add to the Landlord source.

3. Process Lettings enquiries on the system and book viewings from the enquiries. As directed by the Lettings Negotiator/Valuer, pre-call viewings for the next day to make sure that they are attending.

4. Sign up new applicants, ensure that all the checks are done and the referencing process is commenced in line with company procedures. Update the system as necessary.

5. Process maintenance requests by qualifying the problem, liaising with the Landlord, Tenant and Tradesman to agree the work and arrange the timeframe within the expectation of the Landlord and Tenant and process the Tradesman's invoice promptly so that payment can be made in good time. Follow up where necessary to ensure the work has been completed.

6. Arrange Gas certs by instructing the gas engineer and processing the invoices and gas certs on the system in accordance with the legislative timeframe.

7. Arrange for interim inspections to be done on time by calling the Tenant to arrange then emailing if there is no response. Inspections to be carried out either by the Lettings Negotiator/Valuer or yourself. Process the Interim Inspection sheets promptly by on return.

8. Chase rent arrears by running the report from the system, calling tenants who are in arrears or emailing when there is no response and keeping good notes on the system. If there is a problem with non-response alert the Lettings Negotiator/Valuer who may need to visit the property.

9. Assist the Lettings Negotiator/Valuer with viewings when asked or assist with the Senior Lettings Administrator in the process of her duties.

10. On Saturdays if the Sales Front Desk isn't in, prioritise Sales Enquiries and process the viewings enquiries.

11. Answer sales calls when others on the office are busy and deal with the enquiry or pass on to Sales.

12. Any other job that you are asked to do by the Office Manager.

Recruitment criteria:

1. If possible, educated to A level standard if possible.

2. Experience of working in an office on Admin.

3. Numerate and Literate.

4. Positive can do mentality with a proactive, bubbly persona.

5. Good level of maturity

6. Presentable and personable.

7. Good time keeper and good work ethic.

8. Good telephone manner.

9. Team player.

Training will be given to the right candidate.

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Company pension Sick pay
Schedule:

Every weekend Monday to Friday
Education:

A-Level or equivalent (preferred)
Experience:

Administrative: 1 year (preferred)
Work Location: In person

Reference ID: GD4
Expected start date: 25/08/2025