Job Description

About The Role

Position:

Estate Patrol Officer

Location:

Ulster University - Coleraine Campus

Hours:

Full-Time, Fully Flexible -

Primarily Night Shifts

, with

Day Shifts Required as Needed

Rate of Pay:

Competitive - 14.10 per hour

Qualifications:

Current valid

SIA Licence (Manned Guarding or Door Supervisor)

required, CCTV within 3 months of employment

Experience:

Previous experience in

security, emergency response, or public safety

preferred

Main Purpose of Role

Reporting to the

Estate Patrol Team leader

and working closely with the

Estate Patrol Supervisor and Facilities Service Manager

, the role holder will be responsible for delivering a professional, responsive, and reliable security service across Ulster University Coleraine Campus.

They will ensure the

safety of persons and protection of property

, maintain high visibility, and respond effectively to incidents and emergencies in line with university and company policies, our Vision, and our Credo.

Our Credo - What Matters Most

PEOPLE FIRST

Be a role model of professionalism, positivity, and respect toward colleagues, students, staff, and visitors. Carry out all security duties to the standards defined in the site specification and SIA training. Respond calmly and appropriately to any incident to ensure the safety of persons and property. Maintain open, courteous communication with internal and external stakeholders, responding constructively to feedback.

THE BASICS

Reinforce our vision to always be our clients' partner of choice*.
Patrol and secure university buildings and grounds, permitting only authorised personnel. Operate CCTV systems proactively to identify suspicious activity and preserve evidential footage where required. Record all incidents, observations, and actions accurately in occurrence logs. Report security incidents, system faults, and safety concerns promptly to line management. Maintain and test security equipment; report any failures or deterioration. Comply with SIA, Company, and University procedures and protocols. Complete all required SIA and in-house training. Contribute positively to the achievement of departmental and organisational goals.

ADAPTIVE & AGILE

Respond to emergency incidents following agreed campus procedures. Adapt quickly to changing situations and priorities. Work collaboratively with colleagues and management to share best practices and challenges. Demonstrate flexibility in rostering to meet operational requirements.

IMAGINATION

Identify and suggest improvements to enhance safety and service delivery. Participate in ongoing training and development, including our Pathway to Successprogramme.

SOCIAL VALUE

Support and promote a culture of sustainability and social responsibility. Encourage environmentally friendly practices across the campus. Participate in university or community engagement initiatives when possible.

EARN TRUST

Demonstrate integrity, reliability, and professionalism at all times. Build and maintain positive relationships with students, staff, visitors, and external partners. Represent the university and company with pride, ensuring every interaction builds confidence and trust.

Person Specification

Area

Essential Criteria

Desirable Criteria

Qualifications

Current valid SIA Licence (Manned Guarding or Door Supervisor) First Aid Certificate

Knowledge & Experience

Proven experience in a customer-facing or security role; ability to manage challenging situations; strong awareness of safety and compliance; excellent customer service focus Experience within a university, education, or large public-sector environment

Skills & Abilities

Excellent communication and interpersonal skills; strong attention to detail; accurate report writing; ability to work under pressure and make sound decisions; reliable team player

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.



We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.






Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.