Job Description

About Us:

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Regeneration, Economy and Planning in Westminster City Council is a world of extraordinary stories, where little things can have a huge impact on people's lives.



Take Mitin, our Head of Estates Services. Mitin's team is responsible for cleaning, gardening and bulk refuse removal across several housing estates where many of our residents require a greater degree of assistance. It's not just about keeping our blocks and estates shipshape, it's about human contact and letting residents know that we care.



Mitin's team contribute to our Smart City commitment and make full use of new technology to help track and solve problems such as fly tipping and graffiti. But what many residents value most is his ability to listen. For example, when residents were telling him about carrying out gardening improvements and the positive impact that it has on their wellbeing, he and his team engaged with residents, working closely with them to give them garden areas they could be proud of and a vibrant community.



Mitin is immensely proud of the relationships he's built with residents, not only because it helps them feel proud of where they live in a greener and cleaner city, but because it makes him proud of where he works.

The Role:

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As an Estate Services Officer, you too can make a powerful contribution. This is hands-on, people-focused role is dedicated to the maintenance of safe, pleasant communal areas on estates and in blocks. You'll achieve this through a mix of regular monitoring, providing emergency call-out services, and by being an approachable presence that Council residents feel able to communicate with.



Completing inspections will be key to your role. You'll perform Health and Safety checks, including the ladders, roofs, playgrounds, communal lighting services, escapes and fire risk. Regularly, you'll monitor the cleaning, grounds and block notice boards, ensuring that excellent customer service standards are met. You'll effectively manage any bulk refuse, so that the area returns to tidiness as swiftly as possible. You'll check that contractor facility rooms are safe, meet legal standards, and serve their intended purpose. Not only will you ensure that all findings are recorded on a database, but you'll also identify and escalate any issues or breeches to the right team and communicate clearly with residents about repair works. To maintain the peaceability of the estate, you'll identify the owners of unauthorised satellite dishes, record graffiti and remove risky items in communal areas. Overall, your aim will be for the service to meet all national and locally set performance indicators, whole ensuring value for money.



Teamwork is essential to us delivering an integrated housing and estate management service. To this end, you'll attend and prepare reports for evening meetings with residents. You'll support the wider team by investigating complaints or requests for additional information related to estate services issues.




As an Estate Services Officer, you'll take on emergency call-out responsibility - a service that we provide outside of office opening times, including weekdays, weekends and bank holidays. On a rota and frequency agreed with your line manager, you'll be on call-out duty, attending the site within one hour and thirty of a call. In accordance with the Local Emergency Plan, you'll provide an appropriate response to any situation.



This role is for an individual that does not want to be sat at a desk Monday to Friday. Most of our team are on the move, making a positive contribution to the lives of our residents, in real time. During the core working hours, you'll work mostly independently, completing a range of inspections. But it's not isolated work - you'll need to be comfortable talking through repairs and issues with local contractors and residents alike. We're a highly motivated team, working for an inclusive employer, Westminster City Council really nurtures its employees, giving them the tools to flourish in their careers.



Please refer to the

for more information.

About You:

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To be a good fit, you'll have experience in dealing with the public or providing customer services. As a result, you can communicate effectively with a range of people, both verbally and in writing. You have a people-focused approach to work, matched with plenty of enthusiasm and drive. You are even confident dealing with difficult and challenging behaviour. We'd like you to have an understanding of Diversity and Equal Opportunities.




You're a team player but you're also comfortable managing your own workload to set targets, even when there are competing demands. Plus, you're able to use a range of IT systems.




It would be a plus if you were experienced at working within estate services or housing management, but this is not essential.



Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.



We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

What We Offer:

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Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.



At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit

https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.



The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.