Job Description

Location

: Head Office - Sale, Greater Manchester

Hours

: 35 hours per week

Reports to

: Head of Estates

Direct Reports

: Yes - Estates Assistant & Maintenance Co-Ordinator

Xenia Estates, part of the Xenia Property Group (XPG), are a vibrant and energetic property managing agent with a clear passion for their brand and commitment to providing a first-class service offering. Consisting of multiple businesses working in synergy, XPG is a well-established property group specialising in the management of various tenure developments and assets, operating nationwide.

Xenia Estates have an exciting new opportunity available for an experienced Block Manager to join our growing Estates team to manage our

Student portfolio

. The ideal candidate will take a proactive approach to their role, be well organised, hard-working and solution focused, looking to progress within their career as part of a tight-knit and fast-growing Company.

The successful candidate will report to the Head of Estates, taking accountability for their portfolio while being supported by our wider Head Office teams and onsite staff members at various locations nationwide. A strong focus on customer service, onsite standards, compliance and client satisfaction is key.

Leasehold knowledge, specifically the Landlord & Tenant Act, and experience working in block management is essential, in addition to managing Major Works (Section 20), preparing Service Charge budgets, liaising with leaseholders, residents and external clients. A sound understanding of the Building Safety Act is ideal and candidates with industry-recognised qualifications (e.g. TPI or RICS) will have a significant advantage. Experience in the management of student accommodation is desirable but not a necessity.

Duties (not exhaustive):

Day-to-day management of the student accommodation portfolio - taking a proactive approach to the management while being reactive to any matters that may arise Work with the wider management teams and onsite staff to ensure an exceptional level of customer service is provided to all stakeholders and onsite standards are upheld Carry out regular site inspections Report regularly to external clients and/or leaseholder groups Attend leaseholder / client meetings where required and ensure regular engagement with leaseholder, residents and clients, eg newsletters and bulletins Manage all repairs, planned maintenance and follow through on any cyclical plans Appoint external contractors via Purchase Orders to manage repairs and upkeep standards, establishing and maintaining the relationships as required Manage critical incidents efficiently, ensuring all key stakeholders are informed throughout Prepare Service Charge Budgets Maintain awareness of financial performance for each property in the portfolio, managing the budget and cashflow accordingly Conduct quarterly financial reviews with the accounts team and carry out a final review before the sign off of Service Charge Accounts Regularly review the portfolio purchase ledger, approving invoices accordingly, to ensure contractors are paid in a timely manner Consult with the Credit Control Team regularly to monitor and manage debtor levels Ensure compliance and building safety is always upheld for the assigned portfolio, in synergy with the Compliance Team Take responsibility for any complaints received, ensuring the internal procedure is adhered to at all times Assist with any legal enquiries, specifically relating to the sale of properties Meet all assigned deadlines consistently, delegating responsibilities / projects where required Line management of Estates Assistant & Maintenance Co-Ordinator ensuring regular 121's are conducted and the relevant support is provided Promote and contribute to the Company culture and values

Experience & Qualifications:

Experience in Block Management (student accommodation desirable) Working with on-site teams, managing staff, workloads and projects Experience in Major Works, Section 20 consultations and Fire Safety Works Experience of chairing AGM's, client / leaseholder / residents meetings and surgeries Ability to prepare service charge budgets and regular reporting Competent in understanding service charge accounts TPI Member, ideally qualified to ATPI or MTPI level with the Knowledge of TPI guidelines and requirements Knowledge of Landlord & Tenant Act, The Building Safety Act, Fire Safety Order and other standard leasehold legislation Excellent relationship building and communication skills, at all levels Knowledge of Property Management Systems such as Qube & DataStation

Company Benefits:

33 days annual leave inclusive of Bank Holidays (Rising to 35 days after 3 years service) Birthday day off in addition to Holiday One off bonus after 12 Months service Access to Employee Discounts Portal upon passing your probation period Company Sick pay after 2 year's service Great office and location, close to transport links Training & Personal Development Career Progression Positive, Supportive & Encouraging Company Culture Social Committee & events Employee Welfare Committee & Mental Health First Aid Annual Charity Day off to support a local charity
Job Types: Full-time, Permanent

Pay: From 32,000.00 per year

Benefits:

Company events Company pension
Schedule:

8 hour shift Day shift Monday to Friday
Work Location: In person

Application deadline: 30/06/2025
Expected start date: 04/08/2025