Job Description

Role Overview

The Estates Operative provides practical and compassionate support across the hospice, ensuring dignity, safety, and respect for patients, families, and staff at all times. This role combines hands-on operational duties with sensitive responsibilities, including work within the mortuary, where professionalism and empathy are essential.

Key Responsibilities

Portering Duties

Transport patients, equipment, and supplies safely and efficiently. Set up rooms and public areas for clinical or family use. Respond promptly to porter service requests, prioritising urgent needs. Assist with waste collection and disposal. Support fleet management and carry out vehicle checks. Perform basic maintenance tasks (e.g., lightbulb changes, furniture assembly). Assist with event setups, including the Festival of Light.

Mortuary Duties

Receive and transfer deceased patients respectfully in line with hospice protocols. Prepare viewing areas for families, ensuring privacy and dignity. Liaise with funeral directors and maintain accurate records.

Health, Safety & Compliance

Adhere to health and safety policies, including infection control and manual handling. Complete statutory checks and report incidents promptly. Support risk assessments and safe systems of work.

Professional & Team Responsibilities

Communicate sensitively with patients, families, and colleagues. Work collaboratively across departments to ensure smooth operations.

What We're Looking For

Essential

Experience in a customer-facing or operational role. Understanding of basic health and safety principles. Ability to prioritise tasks and work as part of a team. Full UK driving licence.

Desirable

Previous experience as a porter or in a healthcare setting. Basic maintenance skills and experience supporting events. Mortuary care or bereavement support training.

Personal Attributes

Compassionate and respectful approach. Strong organisational skills and attention to detail. Ability to work flexibly and independently.

Our Commitment to Equity, Diversity & Inclusion

We strive to create an environment free from barriers and prejudice, treating everyone as a unique individual and providing the best experience possible.

Why Join Us?

Be part of a caring and supportive team. Opportunities for training and development. Make a meaningful difference every day.

Interested?

Apply now and help us continue to provide exceptional care and support to our community.