Job Description

Company Description

Our vision for Single Corporate Services

Isle of Wight NHS Trust (IWT) and Portsmouth Hospitals University NHS Trust (PHU) have a shared vision of a single corporate service across our two organisations, supported by a single set of identical systems and processes, under joint leadership, to drive significant efficiencies, improve employee experience, and return time to patient care.


This vacancy is part of the Single Corporate Services Division.

Why are we changing the way we deliver Corporate Services?

Working as a partnership, both IWT and PHU have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The creation of a single corporate service is essential for us to support our clinical and operational services, and our wider transformation programme.


The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

Location:

Portsmouth Hospitals University NHS Trust

Position Type:

Permanent, full time 37.5 hours per week

Salary:

Band 4 27,485 - 30,162 per annum

Role Purpose & Summary

Join our Estates & Compliance Team as an

Estates Monitoring Officer

, managing outsourced Hard Facilities Management (Hard FM) contracts to ensure high-quality estates services, sustainability, and a positive patient experience across our sites.


You'll:

Monitor contract compliance, KPIs, and SLAs. Investigate incidents, complaints, and maintain the Hard FM risk register. Support and develop systems for contract monitoring, including planned and ad hoc audits. Review monthly reports and verify submitted performance data. Liaise with departments, contractors, and Trust teams. Prepare briefing papers and present findings to senior Estates staff. Identify trends, highlight service gaps, and escalate contract, safety, or compliance issues promptly. Contribute to quality assurance and Trust-wide reporting. Gather PFI data to support service variations and financial performance tracking. Lead sustainability initiatives to reduce carbon and energy footprints in Hard FM services.

Key Responsibilities

Develop and maintain the Estates Monitoring Plan aligned with contract standards. Feed user feedback (concerns, complaints, incidents) into the monitoring process. Supply data and analysis for contract variations and cost implications. Participate in contract review meetings and support Trust-wide reporting systems. Provide administrative support to colleagues where required. Uphold Trust sustainability priorities in everyday operations.

What We're Looking For

Strong communication skills: able to share information clearly with staff, patients, and third parties. Analytical thinker: capable of comparing data, spotting trends, and making evidence-based judgements. Organised and methodical: able to plan audits, manage schedules, and maintain accurate records. Collaborative team player: comfortable working across teams and supporting colleagues. Proficient with IT systems and databases for auditing and reporting.

Why Join Us?

Be a key player in enhancing patient-facing environments through effective contract oversight. Help shape a more sustainable and environmentally responsible FM service. Work with supportive leaders and teams committed to continuous improvement. Enjoy professional development opportunities in Estates and Compliance.

For more information please see attached Job description

Qualifications

Essential

GCSE Grade C and above in English Language and Mathematics. Knowledge of MS Office applications by appropriate course.

Desirable

BTEC in Business Studies or similar.

Experience

Essential

Experience of carrying out quality assurance audits. Good working experience of Facilities Management Experience of carrying out audits against standardised documentation.

Desirable

Experience within the health service, or related area. Experience of working within an Estates environment Trade experience in electrical, mechanical or building

Knowledge

Essential

Ability to gather data, compile information, and prepare reports. Skill in organising resources and establishing priorities. Skill in the use of computers, preferably in a PC, Windows-based operating environment. Ability to design and implement systems necessary to collect, maintain and analyse data. Ability to communicate effectively, both orally and in writing. Ability to develop, plan, and implement short- and long-range goals Ability to develop and maintain record keeping systems and procedures. Knowledge of Facilities Management services. Presentation skills.

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and Disability, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.


We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, disability, sexual orientation, and beliefs.