Job Description

Job Summary

The role of the Family Support Worker is to engage with families facing complex challenges, aiming to improve student outcomes. They work holistically to support disadvantaged families to overcome a variety of adversities and barriers. Family Support work is student-centred and led by the needs of each individual family.

By helping students overcome difficulties at school and home, Family Support Workers have a long term impact by improving attendance, behaviour, self-esteem, and confidence, while raising aspirations.

Key Responsibilities

Work with a caseload of identified families, providing support for practical, social, and emotional needs that may be hindering student progress at school. Assist families facing difficulties, such as bereavement, caring responsibilities, domestic violence and abuse, substance misuse, financial hardship, housing issues, separation or divorce, care orders, parenting challenges, mental and physical health issues, disabilities, and learning difficulties. Offer practical support, programmes, and workshops for referred families. Complete assessments of family needs and develop support plans in collaboration with relevant stakeholders and external partners. Undertake home and community visits to offer practical assistance and provide pastoral support. Provide pastoral care to students in relation to the complex needs of their families. Work closely with the school's safeguarding and pastoral teams. Stay informed about local service provisions and resources, enabling effective signposting and referrals. Collaborate with school staff to engage parents/carers in school events and workshops, and encourage parent voice to improve the school community. Support young people and families with faith-related matters, offering appropriate referrals to faith-based agencies when needed. Track, record, and measure the impact of support provided, ensuring that outcomes are effectively evaluated. Carry out general administrative tasks as required. Work as an integrated part of the Ethos Team. Undertake any other reasonable duties as directed by line management.

Location:

Shire Oak Academy, Lichfield Road, WS9 9PA

Hours of work

22.5 hrs per week, part-time, all year round. Flexibility of working hours may be required with advance notice. Salary is pro-rata. 3 month probationary period.

How to Apply

We have a clear expectation that employed staff will have a familiarity with, and an ability to perform in accordance with, the mission, vision, and values of Grace Foundation's charitable objective. In line with these charitable objectives, and in accordance with the Equality Act 2010, it is therefore a Genuine Occupational Requirement that this post holder is a practicing Christian.

For further information and for an application form please visit our website.

Application deadline is Friday 10th October 2025.

Interview dates tbc.

Start Date -December 2025.

Job Types: Part-time, Permanent

Pay: 23,809.50 per year

Benefits:

Company events Company pension Discounted or free food On-site parking Private medical insurance Referral programme
Ability to commute/relocate:

Walsall WS9 9PA: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

We have a genuine occupational requirement that the post holder is a practising Christian. Can you please confirm that you are a practising Christian?
Work Location: In person