Job Description

If it takes seriously complex IT systems to keep your organisational skills challenged, and you've never encountered a network you didn't want to improve, there's a digital revolution brewing in the UK that could use your talents.

From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people's lives, you can be sure we'll do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better.



CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.



This role will be based at various sites across North Wales, and you must either hold or be willing to go through NPPV3 clearance.

Your future duties and responsibilities

In this role, you will travel to different client sites, deploying and maintaining hardware devices such as desktops, laptops, and peripherals. Your primary responsibilities will include providing hardware troubleshooting, setup, and support, ensuring that devices meet company standards and security policies. This field-based position offers variety and the opportunity to work directly with clients, providing tailored hardware solutions and ensuring a smooth end-user experience. If you are a customer-focused engineer with strong technical skills and enjoy working in different environments, this is the perfect opportunity for you.

Responsibilities

Travel to client sites to manage the setup, deployment, and maintenance of hardware devices, including desktops, laptops, and other end-user devices. Provide on-site support for hardware-related incidents, troubleshooting, and resolution at multiple client locations. Ensure smooth deployment and configuration of hardware in a variety of client environments, ensuring alignment with company standards and security policies. Collaborate with clients to assess hardware needs, implement upgrades, and provide hands-on support during installations or hardware replacements. Manage hardware inventory, ensuring devices are properly tracked and maintained across multiple client sites. Ensure compliance with security protocols and company policies while working on client premises. Assist clients in addressing hardware lifecycle management, including procurement, warranty claims, and decommissioning. Perform diagnostic testing and troubleshooting on-site to resolve any hardware-related issues. Provide exceptional customer service and maintain strong relationships with clients through effective communication and problem-solving. Generate and maintain detailed reports of on-site work completed, hardware inventory, and client feedback.

Required qualifications to be successful in this role

Strong understanding of hardware platforms, including desktops, laptops, and peripherals. Experience in field-based support and on-site hardware deployment across multiple client sites. Knowledge of operating systems (Windows, macOS, etc.) and hardware troubleshooting. Familiarity with hardware deployment and imaging tools (e.g., SCCM, MDT). Strong experience with hardware lifecycle management, from procurement to decommissioning. Knowledge of Active Directory and basic networking concepts. Familiarity with hardware warranty or processes. Experience with client-facing roles, ensuring high-quality service delivery.

General Skills

Strong customer service skills with a focus on client satisfaction. Excellent communication skills, with the ability to adapt to both technical and non-technical audiences. High level of organisation and time management skills, managing multiple client sites efficiently. Ability to work independently and proactively in a field environment with minimal supervision. Strong troubleshooting skills, with the ability to identify root causes and resolve issues on-site. Flexibility and adaptability to work in diverse client environments and meet different requirements. Ability to work under pressure and prioritise tasks effectively.


Qualifications/ Experience

Bachelor's degree in a related field or equivalent work experience. Proven experience in desktop hardware support and maintenance. Strong knowledge of operating systems, including Windows and macOS. Familiarity with virtualisation technologies and endpoint security. Excellent troubleshooting and problem-solving skills. Exceptional customer service and communication abilities. Full UK driving licence


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Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.




Come join our team--one of the largest IT and business consulting services firms in the world.