UCL is London's global university. LCCOS - Library, Culture, Collections and Open Science - provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship.
The LCCOS family comprises 4 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.
About the role
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The post holders will be part of a customer-facing team working in the Library Evening and Weekend Team. Our team takes pride in providing the best possible user experience throughout our library and study spaces.
The main purpose of these roles is to provide excellent customer service and clerical support for library resources and facilities. The post holders will also support a wide range of activities, including the use of technology, social media, maintenance of the estate, and health & safety.
Special Working Conditions e.g. manual handling is required to carry out this role. Training will be provided.
This is an on-campus role. It is not suitable for regular remote working.
Salary for this role is 31,163 per annum (calculated pro-rated amount for part-time hours in term time basis)
This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit https://www.ucl.ac.uk/human-resources/conditions-service-research-teaching-and-professional-services-staff for more information.
About you
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We are looking for motivated and reliable Library Assistants to join our Evening and Weekend team. The available work patterns for these roles are as follows:
Post 1:
Wednesday
5:00 pm to 9:00 pm and
Saturday
11am to 6pm
Post 2:
Wednesday
and
Thursday
, 5:00 pm to 9:00 pm and
Saturdays
, 11:00 am to 6:00 pm
The successful applicants will have:
Reliability, a strong sense of responsibility, and good time management skills.
Proven experience in delivering excellent customer service.
Strong communication, IT, and interpersonal skills.
High attention to detail, with the ability to ensure accuracy.
The ability to work both independently and as part of a team.
Experience of working in a library or information environment.
A minimum of 5 GCSEs (grades A-C) or equivalent qualifications.
Further Details
The advert will close on the published date at 23:59 GMT. However, we may close applications early if we receive a high volume of applications. Interviews will be held at TBC.
A job description and person specification can be accessed from the link at the bottom of this page.
To apply, please provide:
An up-to-date CV, including as a minimum detail of your current employment, salary and notice period, details of any former employment and your education history.
A supporting statement, showing how your skills and experience meet each of the criteria marked 'Application' in the Person Specification found within the for this post. Your statement should be provided using the free text box under 'Questionnaire'.
If you have any queries about the role or have any queries about the application process, please contact lccos-jobs@ucl.ac.uk, quoting the job title and reference number.
Further information about UCL LCCOS can be found on our website https://www.ucl.ac.uk/lccos/
The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work - please visit www.ucl.ac.uk/ways-of-working to find out more
What we offer
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Annual leave & Work life balance
27 days annual leave + 6 closure days (Christmas and Easter) as well as statutory holidays
Hybrid and flexible working
Ability to buy 5 additional annual leave days
We also offer some great benefits some of which are defined benefit career average revalued earnings pension scheme (CARE); cycle to work scheme and season ticket loan; on-site gym etc. As part of the UCL community you can access free lunch hour lectures, exhibitions and museums and collections. On campus UCL has the Bloomsbury theatre hosting a range of performances and a series of bars, cafes and other facilities, which UCL staff can use.
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. Our department is working towards an Athena SWAN award. We are committed to advancing gender equality within our department.
You can read more about our commitment to Equality, Diversity and Inclusion here: https://www.ucl.ac.uk/equality-diversity-inclusion/
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