Job Description

Are you looking for a role with variety? Are you confident working alone and as part of a team? Are you passionate about great customer service?


Then join us at our Retirement Village, delivering 'hotel-style' living, as an Evening Service Provider!

About the role

Provide happy and helpful service to all residents, family members and visitors. Work closely with residents and their family members to ensure they are happy and needs are met. Report accidents, resident concerns or incidents immediately to the village management team. Respond to emergency call bells and provide assistance where possible, assessing whether the residents family or emergency services are required. Work closely with residents suggesting appropriate social activities available, and getting feedback on events for future planning. Hours:

+ 2 days per week, 5pm - 10pm

About you

You will be a strong communicator with a passion for providing exceptional service. Ideally you will have a background in working in a customer service role but that isn't essential.


Alongside this you will be:

Flexible and co-operative. Able to work on your own initiative. Able to observe the code of confidentiality. A willingness to adopt new procedures when required.

Job Benefits

Competitive rates of pay, plus 1 an hour enhancement for weekends and double time for bank holidays Equivalent to 30 days of paid annual leave (inclusive of bank holidays), increasing to the equivalent of 33 after five years' service (pro-rata) Cycle to Work Scheme Company Sick Pay Care First Employee Assistance Programme (provides a range of free, confidential services) 200 refer a friend bonus

Please be aware this advert may close early if sufficient applications are received, so please apply at your earliest convenience.

Please Note:

If you are invited to attend an interview you will be asked to bring documents to allow us to undertake a DBS check and to confirm your right to work status. The documents required will be communicated to you by the hiring manager when booking your interview. Any copies of documents taken will be destroyed in line with our document retention and GDPR guidelines.


Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West.


Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible.


The extensive range of our services means that people can stay with us however their needs may change.


We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families.


As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide.