Job Description

Job Title: Event Communications Manager
Location: Hersham, Surrey (KT12 3PW)
Start date: ASAP
Job Type: Full-time
Salary range: Competitive basic salary + bonus scheme
Type of work: Office-based (Hybrid) & Events
Role Overview
The Event Communications Manager will have overall responsibility for all participant communications and lead this strategy for a fast-growing events company with a national (and increasingly international) footprint. You'll be responsible for ensuring our participants feel well informed of all aspects surrounding their event experience as well as managing a team and assisting with queries about the events. This role blends pre-planned strategy with reactive, in-the-moment assistance as well as hands-on event delivery to ensure that our community feels welcome at our events.
Key Responsibilities
Event Communications
Ensure that event-related announcements, updates, and communications are clearly conveyed to participants, sponsors, and partners.
Manage the flow of pre- and post-event messaging to maintain engagement and clarity via email (Mailchimp), SMS, & social media.
Crisis & Reputation Management
Lead crisis communications as the main point of contact with speed, sensitivity, and transparency protecting and maintaining the RunThrough brand and reputation.
Develop and maintain a rapid-response playbook to all communications tailored to the live events sector.
Manage the team to continually monitor sentiment, media, & social media coverage to anticipate risks and seize opportunities.
Customer Service & Comms Team Management
Management of the customer service team & freelancers who are at the forefront of keeping our participants informed.
Assist our customer service team with responding to all customer service enquiries, ensuring that responses are prompt, accurate, and professional, providing top-notch service to participants and stakeholders.
Event Engagement
Actively engage with the RunThrough events on a semi-regular basis in a variety of different ways to ensure full understanding of the offering, ways to improve for our customers, and the chance to interact with our community.
What We're Looking For
Required
4+ years in Communications
Efficient, coherent communicator
Exceptional writing skills, with the ability to tailor messaging for different audiences.
Deep understanding of media and social platform management relevant to live events.
Background in crisis communications and real-time media response.
Experience managing teams (ideally remotely)
Preferred
Experience in a fast-growing or high-profile events company.
Familiarity with PR & wider media to generate national and regional media coverage, ideally in events, sports, entertainment, or lifestyle industries.
Benefits
Free entry to races, and discounts for your friends & family
Enhanced parental leave
Access to wellbeing platform
Flexible working arrangements - hybrid Working, flexible Hours
Free personalised running coaching
Discounts available from our partners
Free RunThrough Kit and discount codes available
Free membership to the RunThrough Run Club - a place where you can meet and train with other members of the community
Regular team socials including group runs
Bi-annual company socials & away days
Opportunities to travel & work at events globally
How to Apply
Interested candidates should submit their CV and a cover letter outlining their relevant experience and suitability for the role to careers@runthrough.co.uk.
RunThrough is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
How to apply
Interested candidates should submit their CV and a cover letter outlining their relevant experience and suitability for the role to careers@runthrough.co.uk. RunThrough is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Skills Required