Job Description

Job Title

Events Co-ordinator

Terms

20 Hours per week Salary level 28,976 (pro rata to

14,448

for 20 hours per week) Permanent contract The default working pattern will be in the afternoons, with shifts scheduled between 12:00 PM and 6:00 PM. Evening and weekend work may be required based on business needs.

About Us

The Ridgeway Centre is a dynamic conference and event venue located in Milton Keynes, offering over 17 years of experience in delivering exceptional corporate events. We are committed to providing high-quality, flexible spaces for conferences, exhibitions, trade shows, training sessions, corporate away days, live performances, and meeting rooms. Our purpose-built facilities include an auditorium with a 580-seat capacity, adaptable meeting rooms, and state-of-the-art AV equipment, all supported by a dedicated team that works closely with clients to bring their event visions to life.

We aim to be the premier choice for organisations seeking a versatile and professional venue in Milton Keynes, where every event is delivered with integrity, compassion, and a client-centred approach, contributing to the broader community through our charitable initiatives.

Owned by New Life Church Milton Keynes, a diverse and growing church in the heart of Milton Keynes, the profits from Ridgeway Centre Conferencing go towards our work in the city serving the needs of the community, homeless, young people, and more.

Find out more about The Ridgeway Centre here: https://www.theridgewaycentre.com

Find out more about New Life Church Milton Keynes here: https://www.newlifechurchmiltonkeynes.org

Job Summary

We are seeking a dynamic and detail-oriented Event Coordinator to join our team. The ideal candidate will be responsible for planning, organising, and coordinating events to ensure they run smoothly and successfully. If you have a passion for guest services, excellent communication skills, we want to hear from you.

Job Purpose

To ensure the Ridgeway Conferencing Centre clients receive excellent customer service during their time at our venue during the week, evenings, and weekends. Provision of administrative support including handling new booking and event enquiries, providing quotations, management of booking system, and liaising with suppliers, finance, logistics, and management teams.

Key Responsibilities

Event Co-ordination:

Handle phone, email, and face to face enquiries from potential clients - understanding event organiser needs, providing quotations, up-selling and cross-selling services and products, conducting site visits, confirming client bookings, and supporting invoicing procedures. Providing excellent customer service for all venue users, including Clients, New Life Church, and community groups, as the first point of contact during their bookings. This may include evening and weekend events, as business levels require. Co-ordinate and implement the timely servings of refreshments and catering Ordering and co-ordination of external catering supplies and booking of A/V technicians. Receive client feedback and act upon this accordingly.
Venue and Team Support:

Ensure all rooms are set for client use and respond to client needs as appropriate during their events. Ensure all customer-facing areas are presented to a high standard in order to provide a professional and welcoming environment. Ensure daily / weekly / monthly checks are adhered to and reported back to the Business Manager. Ensure all event bookings are accurate on the booking system, with clear reports run for venue logistics, marketing, and management needs.
Other

Ensure compliance with all Health & Safety standards and requirements. Provide ad-hoc support to the Ridgeway Centre Conferencing team as required. Any other duties required at the equivalent level of role that are necessary to fulfil the purpose of the job.

Core Competencies / Person Specification:

Able to communicate at all levels Professional and approachable A positive and friendly personality combined with trustworthiness Excellent organisational skills and attention to detail Ability to solve problems on the go and be flexible to the changing needs of the business Ability to prioritise tasks, seeking guidance from line management when necessary Administrative skills A minimum of 2 years Customer Service experience The ability and willingness to work hard and reliably Hands on experience of MS Office, inc. Excel and Word Ideally experience of using a booking management system Will show a high degree of relation and emotional intelligence, demonstrating excellent self and other awareness. Enjoys a dynamic and multi-faceted environment. Life-long learner, eager to improve skills and strengths, personally and in the role.
If you are a proactive individual with a passion for creating memorable events and exceeding client expectations, we invite you to apply for the Event Coordinator position.

No final application date

- this role will be advertised on a rolling basis until a suitable applicant is appointed.

First interviews will be scheduled for 23rd June 2025.

Job Types: Part-time, Permanent

Pay: 14,448.00 per year

Benefits:

Free parking On-site parking
Schedule:

Monday to Friday Weekend availability
Experience:

Customer service: 2 years (preferred)
Work Location: In person

Reference ID: Events Co-ordinator (20 hrs)