Job Description

Join a thriving live music and events venue in the heart of Bath!

Bath Forum is one of the South West's most loved live entertainment venues, hosting a diverse programme of music, comedy and live events. We're looking for experienced, calm and people-focused Event Duty Managers to join our casual team. Acting as the front-of-house lead on show days, this role is central to the smooth, safe and professional delivery of events, working closely with artists, promoters, staff and contractors to ensure great experiences for everyone in the building.

1. Working Hours

Work is offered on an as and when needed casual basis according to Bath Forum's event calendar. Your hours will be worked out by the Event Management team on a rota basis The job requires the candidate to be at the venue in Bath

2. Summary of Position

To manage front of house operations when acting as a Duty Manager on nominated events. This includes working front of house and liaising with both customers and clients.

3. Key Tasks

To support the general commercial operations of Bath Forum Ltd To act as Event Duty Manager at events with responsibilities to include:
- Briefing of Staff
- Being point of contact for the Promoter/Tour Rep
- Manage and resolve any customer issues and queries
- Safely open and close event areas
- Liaise with security, medical and cleaning contractors
- Evacuation and emergency procedures
- To cash up and perform reconciliations at the end of an event for Bar and Merchandise Tills

Report any building repairs or issues in a timely manner and take responsibility for ensuring work areas are clear and tidy upholding a high standard of venue presentation. Deliver event activity in line with venue standard operating procedures, within agreed licensing conditions and health and safety standards providing an excellent customer / client experience To perform the duties of a Forum keyholder as requested Provide excellent customer service to all users of the building, acting as the point of contact for an event on the day of a show.

4. Responsible To

Senior Event Manager

5. Working With

Event Assistant Forum Casual Staff Finance Manager and Team Box Office Forum Clients All organisation staff Members of the public and visitors

6. Other Tasks

Maintain good order of PC, word-processing and computer tasks and management Ensuring, with the Premises Manager and all staff that we work sustainably and strive to reduce energy consumption throughout the building Carry out any such tasks in keeping with the nature of the job as shall from time to time be determined by the Senior Management Team

PERSON SPECIFICATION

ESSENTIALS

GCSE Maths and English at level 4-9 / C or above or equivalentwith ability to present information clearly Experience of working in a venue, events business or licensed premises, managing front of house areas. Experience of working as part of a team. Experience of working in a role that demonstrates a high level of customer service Ability to work proactively on own initiative Team player Flexible and adaptable approach Calm under pressure - able to deal with changing requirements on the day Ability to exercise appropriate situational judgement Good understanding of health and safety processes and procedures Physically capable of fulfilling the roles and responsibilities of the post which may include standing for long periods of time Available to work weekends, bank holidays and anti-social hours

DESIRABLES

Degree in Event Management or relevant qualification First Aid Trained Experience of working as an operations or event manager within a venue preferably with a capacity of over 1,000 with duty management responsibilities Awareness Bath Forum's event programme Knowledge of and interest in music

7. Closing Date and Interviews

Closing Date

Friday 9 January 2026

Interviews

w/c Monday 19 January 2026

HOW TO APPLY

Please email a Covering Letter and CV to staffing@bathforum.co.uk

Please note the hourly rate of 15.13 is inclusive of holiday pay.

Please note, this job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process, and we would aim to reach agreement on any changes.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility. All records will be held for a period of three months after which time they will be disposed of unless there is a specific request from the applicant to store the details. Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Bath Forum Ltd is owned by Bath Christian Trust (a charity registered by guarantee, registered charity number 1085602) and managed by Bath Forum Limited, a private limited company registration number 8434485

Pay: 15.13 per hour

Benefits:

Company events
Ability to commute/relocate:

Bath BA1 1UG: reliably commute or plan to relocate before starting work (required)
Experience:

Events: 1 year (preferred)
Work Location: In person