Job Description

Are you passionate about delivering exceptional hospitality and creating memorable experiences? Do you thrive in a fast-paced environment where no two days are the same? We are seeking a dedicated Event Executive to join our dynamic team.


At Delta by Marriott Swansea, we believe in empowering our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, and to work within a culture of respect and kindness.

What we offer

Alongside a competitive salary and opportunities for personal development, you will also enjoy:

Free Meals on Duty

- Complimentary meals provided while at work.

Uniform Provided

- A professional uniform supplied.

Explore Discounts

- A Marriott Discount Card offering benefits across 140 countries.

Pension Scheme

- Participation in The People's Pension.

Employee Assistance Programme

- Confidential support for financial, health, and wellbeing matters.

Career Growth

- Ongoing training and development opportunities to enhance your skills and progress your career.

Role Overview

As an Event Executive, you will be responsible for managing incoming event and group enquiries, converting business, and ensuring a seamless handover to operations for flawless execution. You will serve as a key point of contact for clients, delivering exceptional service from the first enquiry through to post-event follow-up.


This role requires strong sales skills, attention to detail, and a proactive approach to driving revenue and building long-term client relationships.

Key Responsibilities

Event Sales & Coordination

Manage, convert, and coordinate assigned event and group enquiries. Prepare all event documentation and liaise with hotel departments to ensure consistent, high-level service throughout pre-event, execution, and post-event stages. Conduct compelling show rounds and site visits to secure business. Work with the Sales & Events team to prepare sales packs, gift bags, and collateral for site visits, VIPs, and familiarisation trips. Manage bedroom blocks and meeting space inventory for assigned groups. Create contracts for Corporate and Group proposals. Identify opportunities to up-sell products and services to maximise revenue. Proactively re-solicit previous customers to drive repeat business.

Customer Service & Guest Experience

Deliver excellent customer service at every stage of the enquiry and event process. Interact with guests to gain feedback, resolve issues, and exceed expectations. Conduct pre- and post-event meetings to ensure client satisfaction and gather feedback. Act as a resource for other departments when sales or event information is required. Ensure all associates involved in an event understand requirements and standards.

Administration & Systems

Manage administrative tasks, including responding to enquiries and producing reports using systems such as Opera, MGS, Marsha, and Microsoft Office. Maintain up-to-date collateral and correspondence relating to sales and events. Ensure correct use of systems and processes to guarantee booking integrity and accuracy. Support the Sales & Events team with projects, ensuring deadlines and standards are met.

Teamwork & Brand Standards

Communicate effectively with internal and external stakeholders. Work within brand standards for enquiry handling and event management. Support colleagues to achieve shared goals and departmental targets. Participate in departmental training and continually seek improvement.

Safety, Security & Policies

Follow company safety, security, and loss prevention procedures. Report accidents, injuries, and unsafe conditions promptly. Maintain professional appearance and uniform standards. Protect guest and company confidentiality. Adhere to all company policies and quality expectations.

Candidate Profile

Experience

At least 1 year of experience in a customer service, sales, or event management role (hotel environment preferred).

Skills & Knowledge

Strong sales, negotiation, and communication skills. Knowledge of meetings & events management processes. Excellent organisational and problem-solving skills. Proficiency in Microsoft Office and hotel booking/event systems desirable. Ability to manage multiple priorities with attention to detail. Strong relationship-building and customer service mindset.

Join Us

This is more than a job - it's an opportunity to be part of a global brand that values excellence, growth, and sustainability. If you are ready to take ownership of your career and help create unforgettable guest experiences, apply today and start your journey with Delta by Marriott Swansea.


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