Job Description

Details

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Reference number

430585
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Salary

32,000
plus overtime and benefits
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Executive Officer###

Contract type

Permanent###

Business area

QEII Live, Venue Operations###

Type of role

Operational Delivery###

Working pattern

Annualised hours, Full-time###

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Westminster, London

About the job

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Job summary

The Event ICT Logistics Technician will work alongside the Senior AV/IT Logistics Manager to ensure that delivery of Event ICT services and equipment for events are delivered in line with client expectations.


Throughout this position you will have the unique opportunity to work with high profile clients from a variety of industries to facilitate their event objectives in collaboration with multiple specialist departments within the centre.

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Job description

Key Tasks

Learn and understand the QEII centre's ICT infrastructure and topology, which includes but is not exclusive to the following: FortiGate firewall, Aruba central (switch management and Wi-Fi system), patch bay and port locations To be the first point of call for all client event ICT requirements, liaising with Audio Visual Project Management prior to the event to ensure an understanding of what is required. To be the first point of call for all exhibitor ICT requirements, managing email and telephone correspondence to ensure exhibitors queries and concerns are handled clearly and promptly. Manage online exhibitor orders through the QEII Centre website, ensuring accurate entry into an exhibition spec for use by AV techs and event management. Create and maintain accurate job sheets to allow the implementation of all client event IT requirements on time and in the right locations, including adding any necessary rigging information on the AV spec. Utilise the department's IT whiteboard system to ensure the logistical management of all event IT requirements. Work collaboratively across all departments to ensure a smooth client/exhibitor journey. Manage an accurate IT kit list and monitor stock levels, ensuring that products are available as required for clients and exhibitors. Troubleshoot event IT issues where necessary and be on hand to address any event IT-related technical questions. Assist the Senior AV/IT Logistics Manager in delivering ICT equipment and services to clients including rigging and de-rigging before and after events. Assist the Senior AV/IT Logistics Manager in supporting client and exhibitor ICT queries throughout the event. Liaise with 3rd party vendors to ensure that non-stocked equipment is ordered in a timely manner when required for events. Maintain accurate website sales figures to feedback to the Head of AV and Event IT and to assist the finance team in client/exhibitor billing. Work with the Head of AV and Event IT to maintain the website product page and adapt the service where necessary to address customer needs. Assist the Head of AV and Event IT with any work-related requests. Assist all other members of the Event AV and ICT Team if needed

Other

To ensure that you maintain continual professional development, keeping up to date with the required technology relevant to the post and wider industry, highlighting and undertaking any areas of training and development that may be required

The above is not exhaustive and other duties not outlined may form part of the employees' job description. Shift work is required to cover events, the ICT team usually cover the hours between 7am to 9pm Monday to Friday but occasionally support may fall outside of these hours. Weekends are available but are optional.

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Person specification

Person Specification

Experience

Excellent stakeholder management skills and proven ability to negotiate and engage positively across both internal and external stakeholders Proactive team player demonstrating the ability to work across multiple departments Excellent time management skills with outstanding attention to detail Demonstrable customer centric ethos around the delivery of a quality service despite conflicting demands and time pressures Excellent verbal and written communication skills with the ability to articulate complex and contentious issues concisely to a wide and varied audience

Technical

Comprehensive training will be given for this role, but a basic working knowledge of the following would be beneficial:

Networking fundamentals Wireless technologies Windows and Apple operating systems Audio Visual Equipment ###

Behaviours

We'll assess you against these behaviours during the selection process:


Delivering at Pace Making Effective Decisions Managing a Quality Service Working Together

Benefits

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Alongside your salary of 32,000, Queen Elizabeth II Conference Centre contributes 9,270 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

QEII benefits will include:

Bonus scheme (discretionary) calculated on corporate and individual performance Membership of the Civil Service Pension Scheme 25 days' annual leave with an additional day per year to a maximum of 30 days & 1 privilege day Subsidised staff restaurant/coffee bar Interest free season ticket loan Cycle to work scheme On site cycle rack 3 days paid volunteering Participation at staff events; celebratory, educational, team Access to learning and development tailored to you A working culture which encourages inclusion and diversity Regular employment engagement activities

You will be required at times to work evenings and weekends and Overtime/TOIL would be payable.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

How to Apply

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Candidates should apply by submitting a tailored CV to hr@qeiicentre.london setting out your career history, with key responsibilities and achievements, of no more than two pages. Please ensure you have provided reasons for any gaps within the last two years.


A personal statement - in no more than 500 words showing how you meet the criteria of the person specification evidence.


The closing date for applications is 10th October 2025 @ 23.59


We will be sifting applications using Experience from your job history, qualifications and personal statement on 13th October 2025.


Interviews will take place on 22nd/23rd October 2025. For candidates invited for interview, this vacancy is using the Civil Service Success Profiles Framework, and we will be assessing Strengths, Experience, Behaviours and Technical Skills.


Successful candidates who pass the interview will be invited back to take part in a practical assessment.


Feedback will only be provided if you attend an interview or assessment.



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Medical

Successful candidates will be expected to have a medical.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : HR Department Email : hr@qeiicentre.london Telephone : 02077984012
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Recruitment team

Email : hr@qeiicentre.london ###

Further information

The QEII Centre's recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition. If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or you feel that recruitment has been conducted in such a waythat conf;icts with the Civil Service Commissioner's Recruitment Principles, you may make a complaint, by contacting the HR Department hr@qeiicentre.london in the first instance.


https://qeiicentre.london/about/join-the-team/