Job Description

We're not hiring people to fill a seat or add to our headcount. We're hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it's a big deal for you: a new role defines how you spend your days, who you spend them with, and what your future looks like.


Together, we'll shape each other's entire trajectory. That deserves thoughtfulness, empathy and respect. It's why this job description is deliberately detailed. We want you to know exactly what you're stepping into. The challenges, the opportunities, the quirks of the role, and the kind of impact you'll have.

Us

Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff: nature, food, wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025: Crafted at Powdermills, East Sussex.


More specifics will follow as planning and pieces fall into place. So, for now, here's the sentiment behind Crafted...


It's easy to get overwhelmed by life. To switch to autopilot and go through the motions. We're busy but not on the things we love doing, we spend more time on our phone, and we misplace our bounce and spark.


In short, Dr Evil's stolen our mojo.


We all need a tune up now and again. To escape to somewhere that makes us feel totally at ease. Not so we can step away from life, but so we can come back to it. This is where Crafted comes in.


Our aim is to create a network of connected destinations that people come back to again and again because it's where they feel good about life. Somewhere to work on life, come together, and connect locally.

You

Crafted's culture is inclusive, agile, and ambitious, with a start-up mentality. We need to execute brilliantly from day one, and every team member will contribute wherever they can.


As Events Operations Manager, you will oversee the flawless delivery of all events at Crafted, including corporate functions, weddings, private celebrations, and creative gatherings. Reporting to the Head of Membership & Events, you will ensure a seamless guest experience while managing all operational aspects of event execution.


You will work closely with the Sales & Marketing and F&B teams to bring ideas to life and deliver memorable, engaging events that reflect the Crafted brand.

Key Responsibilities

Lead the end-to-end delivery of all events, ensuring each one reflects both client expectations and Crafted's high standards Partner with the Sales & Marketing team to develop compelling event packages and position Crafted at Powdermills as a premier destination for events Collaborate with F&B and other internal teams to create imaginative, bespoke experiences that align with the Crafted ethos Recruit, train, and motivate event staff, ensuring alignment with company values and delivery of consistently excellent service Oversee all operational logistics, including room setups, catering, technical requirements, scheduling, and staffing Deliver a warm, proactive client experience throughout each event, handling needs with care and professionalism Manage event budgets effectively, balancing cost control with quality delivery and profitability Coordinate with external suppliers and vendors to ensure timely, high-quality support and services Ensure compliance with all health, safety, and legal requirements, maintaining a safe and welcoming environment Supervise on-site event setup and breakdown, ensuring the space is restored promptly and to brand standards Troubleshoot any unexpected challenges quickly and effectively to maintain guest satisfaction Gather and analyse guest feedback post-event, using insights to refine future operations

About You

3+ years of hands-on event operations experience, ideally within hotels, venues, or high-end hospitality A creative mindset with a passion for curating standout corporate, social, and lifestyle events Proven ability to manage large-scale, complex events with confidence and precision Skilled in budget management and resource optimisation Exceptional attention to detail and commitment to service excellence Strong organisational and problem-solving skills, with the ability to remain calm under pressure Experienced in supplier and vendor coordination In-depth understanding of event health, safety, and compliance requirements Excellent interpersonal and communication skills, able to build strong relationships with clients and colleagues Willingness to work evenings, weekends, and holidays as required Local to Crafted at Powdermills or willing to relocate

Together

We hire people with personality who have a desire to continuously learn. Each person should bring themselves to work to shape our culture and keep us real, interesting, and original.


To create a comfortable environment for all, guest and staff, we prioritise teamwork over titles: no one's too important to lend a hand, or to new to have a good opinion. We need low egos but high expectations: people who are humble enough to jump in, and serious about making an impact.

Three values we'll expect you to live by:

Enjoy it: it's still work, but if you're having fun then so are our guests. It's ok if you're humming behind the bar or moving with the music.

Own it: whoever you are, and whatever your role, someone's enjoyment is in your hands. Always keep an eye out.

Improve it: ask for feedback (and don't be scared of what follows) and be curious. We'll give you plenty of chances to learn and develop.

Note: positive Environmental, Social and Governance (ESG) principles are integrated across these three values.


INDFOH