Job Description

Job Introduction



Job Title: Events Operations Manager Location: Edinburgh, EH6 4HJ 35,000 - 40,000 Per year, up to 10% Bonus and excellent Sodexo benefits 40hrs pw, 5 over 7


Job Introduction


Heritage Portfolio is looking for an

experienced and inspiring Event Operations Manager

to join our

Private Catering Team in Edinburgh

, a key part of our Scottish portfolio. This role will drive

commercial success

and deliver

service excellence

, with a strong focus on

planning and operational event delivery

.


We're seeking a

creative leader with high-end event operations experience

to work closely with the

Senior Event Designer

and

deputise for the Head of Events

. This hands-on role is

80% operational

and demands strong attention to detail and excellent collaboration with partners.


You'll lead events across a prestigious panel of venues, including the

National Museum of Scotland

,

Assembly Rooms

, and

Royal events at the Palace of Holyroodhouse

.


Our long-standing clients choose us for our

commitment to excellence

,

imaginative event delivery

, and

exceptional service

. Our mantra, "building a business to be proud of," guides everything we do--from remarkable food to unforgettable experiences.


What You'll Do:

Identify and implement innovative, revenue-driving initiatives to support organic growth across event offerings. Ensure all client services are delivered within contractual terms, cost-effectively and to a high standard. Support the Head of Events in expanding the department, including developing a calendar of events beyond core venue sales. Review and develop investment proposals for equipment, event spaces, and refurbishment plans where needed. Maximise profitability and service quality by driving innovation, operational efficiency, and cost control. Prioritise health and safety by leading on Safeguard processes, compliance, and delivering staff safety briefings. Ensure full compliance with company, client, and legal policies, including licensing, qualifications, and site regulations. Lead and coach the team to drive performance, develop technical and behavioural capability, and manage recruitment, training, and performance reviews. Build and maintain strong client relationships to ensure long-term, profitable partnerships. Effectively plan, prioritise, and allocate team resources to meet logistics needs while supporting a healthy work-life balance.

What You Bring:

High standard of literacy and numeracy

Expertly manage senior and often challenging client relationships


Highly developed verbal and non-verbal communication skills


Extensive experience in delivering high-quality hospitality operations


Proven operational knowledge, skills and experience in managing multi-site/multi service operations


Manage multiple workloads and shifting priorities


Deliver excellence in operational service standards and customer satisfaction


Demonstrate resilience when faced with multiple business challenges


Ability to interpret and utilise complex and varied financial and commercial information


Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels


Achieve set, standards and operate to performance criteria, for example health and safety, hygiene


Self-motivated and able to work on own initiative within a team environment


What we offer:


Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

Unlimited access to an online platform offering mental health and wellbeing support. Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement. Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services. The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card. Money Insights and financial benefits via the Salary Finance Platform. Save for your future by becoming a member of the Sodexo Retirement Plan A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools. Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit. Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities. Flexible and dynamic work environment Competitive compensation Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.


Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.


About Sodexo


At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.


We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.


We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.


Click here to read more about what we do to promote an inclusive culture.


Sodexo Disability, Ability network, So Together, Generations and Origins.