Job Description

Position/Title:

Event Technology & Registration Project Manager

Department:

Event Technology & Registration

Reports to:

Sr. Manager or Associate Director (Event Technology & Registration)

Location:

London, UK

Employment Type:

Salaried, Exempt, FT

WHO WE ARE

Opus Agency is a future-forward, full-service global events agency comprising more than 400 professionals across the United States, London, Sydney, Singapore, and New Zealand. Our distinguished portfolio encompasses world-shaping brands such as Amazon, Google, Microsoft, Salesforce, ServiceNow, and many others. Looking towards 2026 and beyond, we are presented with a profound opportunity: to shape the future of events within an increasingly AI-infused world. In an age where digital interactions frequently prevail, the authenticity of in-person connection shall assume paramount importance. Events will rise to become the foremost priority for Chief Marketing Officers, driving brand success and cultivating deep, enduring relationships with audiences.

Our Event Technology & Registration team occupies a vital position within this vision, partnering with leading global enterprises such as Microsoft, Google, and Salesforce, in addition to an ever-expanding roster of category creators and fast-growing brands. With such clients, we do not merely respond to change; rather, we shape it - drawing the future nearer and ushering them into a new era of event marketing. As an Event Technology Project Manager, you shall stand at the vanguard of this mission, advancing innovative and impactful strategies that accord with this event-driven vision for the future.

WHAT WE ARE LOOKING FOR

The Event Technology & Registration Project Manager shall serve both as a lead and as a consultant on medium- to large-scale in-person and digital events conducted concurrently, encompassing marquee engagements of over 10,000 in-person attendees, 200,000 digital participants, and other high-touch projects. This appointment carries responsibility for the project management of event registration and digital platforms, including collaboration with clients and stakeholders to devise effective event experiences-spanning registration tool development, digital platforms, and attendee-facing technology suites-together with the oversight of vendors and the active management of attendee registration.
The role encompasses the stewardship of the digital experience of events in their entirety, at times independently and at others in leadership of, or in partnership with, a team. The incumbent shall lead and supervise Opus staff engaged in event support functions, ensuring that planning schedules are observed, budgets are upheld, Opus processes are duly implemented, and client expectations are both anticipated and surpassed.


This is a client-facing position, working in close concert with Opus Project Managers, Technical Architects, and Attendee Support personnel to deliver experiences of distinction, delighting our Fortune 100 and 500 corporate clientele.

YOU SHOULD HAVE

A minimum of five years' experience in a relevant capacity, with strong preference given to candidates possessing expertise in corporate events utilising platforms such as Rainfocus, Stova, Swoogo, Cvent, and Eventbase. Demonstrable success in the management of high-touch projects or events, executed seamlessly from conception through to completion.

Preferred:

Experience in session content management and associated tools (e.g., Rainfocus, Stova), together with proficiency in session scanning and lead-retrieval management. A bachelor's degree from a four-year institution is strongly preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serves as workstream lead on major events, encompassing approximately 10,000 in-person attendees and 200,000 digital participants. Independently manages and supervises all assigned responsibilities across a variety of event types, concurrently overseeing multiple projects. Provides consultancy to clients on registration website builds and digital tool configuration, actively contributing to the scoping of bespoke events within the area of focus. Establishes and enforces workback timelines to ensure adherence throughout the project lifecycle. Prepares and maintains documentation, while managing content for registration websites and digital tools. Demonstrates proficiency with both established and emerging digital tools and platforms, including an understanding of functionality, its impact on user experience, and the resolution of technical challenges. Possesses a high-level understanding of all facets of digital events and event registration (finance, housing, web), and is able to advise clients with authority on these matters. Participates actively in team and client meetings, documenting outcomes, and is capable of leading complex discussions involving multiple stakeholders. Conducts demonstrations of registration websites and digital event platform functionality. Completes all projects efficiently, meeting both time and budgetary requirements by employing the most effective methods of execution. Contributes to internal training initiatives and proposes enhancements to departmental resources and processes. Regularly applies advanced Excel formulas and is able to create, refine, and present reports to client teams. Oversees registration areas onsite, managing multiple kiosks, badge printers, and giveaways. Supervises onsite teams and acts as client point of contact as required. Develops attendee support plans independently or in partnership with the Customer Service Lead. Understands badge security protocols and is capable of devising new plans as necessary. Formulates risk mitigation strategies and adapts swiftly to evolving circumstances requiring changes to established plans.

QUALIFICATIONS

To perform this role successfully, an individual must be able to discharge each essential duty to a satisfactory standard. The requirements set forth below are representative of the knowledge, skills, and abilities expected. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. Exhibits strong critical thinking, organisational, and analytical abilities. Manages personal time effectively to meet project deadlines whilst supporting colleagues in achieving their deliverables. Demonstrates confidence through articulate verbal and written communication, as well as polished presentation skills. Prioritises workload efficiently across multiple projects and events simultaneously. Performs successfully in high-pressure, fast-paced environments. Responds constructively to changes at short notice and tolerates frequent interruptions. Maintains the highest standards of confidentiality at all times. Works cooperatively with colleagues, vendors, and clients. Demonstrates resourcefulness and initiative, directing personal learning and development with the support of peers and managers. Provides critical yet constructive feedback to colleagues in a professional manner. Proficient in Microsoft Office suite (Outlook, Excel, OneNote), with advanced skills in Excel and spreadsheet management strongly preferred.

Language skills

- Ability to draft reports, business correspondence, and procedural instructions; to present information and respond to enquiries from managers, clients, customers, and the public; and to communicate effectively in both individual and group settings.

Mathematical skills

- Ability to apply concepts of algebra, geometry, fractions, percentages, ratios, and proportions to practical situations; to create, monitor, and interpret budgets; and to perform reconciliations, including debits and credits.

Reasoning skills

- Ability to resolve practical problems and address a variety of variables in circumstances where limited standardisation exists; to interpret instructions delivered in written, verbal, diagrammatic, or scheduled form.

TRAVEL AND FLEXIBLE SCHEDULE REQUIRED

This position is required to travel to attend events. Air travel and overnight stays are required. There will occasionally be the need to work outside standard business hours.

WHAT YOU CAN EXPECT IN RETURN

Full time position Opportunities for growth and development Health & dental insurance options London Bridge office with rooftop working and social spaces Hybrid/remote working flexibility Regular team social occasions Extended Bank holiday weekends in May and August Christmas and New Year period office closure

NOT SURE IF YOU SHOULD APPLY?

Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don't worry about checking every single box. At Opus Agency, we are dedicated to building a versatile, inclusive team with a variety of backgrounds and a growth mindset - so if you're excited about this role, but your past experience doesn't align perfectly with every single item listed in this job description, we encourage you to apply. You may just be the right candidate for this role, or we may have other roles that better align with your skillset.

PHYSICAL REQUIREMENTS:

Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

OTHER DUTIES AND ACKNOWLEDGEMENT

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the UK.Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.