Job Description

Job number

COO01068

Faculties

Chief Operating Officer (COO) Team

Departments

Property Division

Salary or Salary range

29,586 - 32,657 per annum

Location/campus

London campuses

Contract type work pattern

Full time - Open ended

Posting End Date

27 Jul 2025

(4 x Full-Time, Open-Ended positions)

Job summary

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Are you Passionate about customer service? Are you friendly, confident, and outgoing with plenty of enthusiasm and a can-do attitude? If so, we have an excellent opportunity in our Catering and Events Team!



The Catering and Events Department of the Property Division at Imperial College London runs events across a wide range of venues located within the South Kensington Campus and other off-site Campuses. The department aims to provide affordable and high-quality food and services for the Imperial College community.



The roles involve assisting the Events and Catering Duty Supervisor in the operational delivery of catering, taking responsibility for the preparation and service of catered events. You will assist with co-ordinating the Events and Catering team, ensuring all catering requirements are met and to take operational responsibility for the provision of customer requirements. This will also involve clearing rooms of delivered catering and collect and record customer consumption and feedback ensuring total compliance with College / Department policies, health, and hygiene legislation.



We currently have four full time permanent roles which will predominantly work at the South Kensington Campus, but you will be required to work at any outlet/venue across all Imperial Campuses. In addition, this role will involve evening and weekend work.



If you are looking for the next stage in an already successful career, and you have what it takes to meet this demanding and challenging role, you could be just the person we're looking for. In return, we offer a highly competitive salary, excellent pension scheme and career development opportunities.

Duties and responsibilities

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To provide hospitality catering services, ensure all catering deliveries are cleared within the given time frame as requested, to the service standard. Keep an accurate record of catering consumptions and pass to the Supervisor. To brief and coordinate all agency staff and relevant team members to deliver a professional and efficient service To report any failure of service/collection to the Events and Catering Duty Supervisor and to dispose of all waste in the correct way To communicate with organisers and guests offering customer friendly service and to be courteous, respectful and welcoming Assist in identifying areas of customer service where improvements can be made and helping to implement solutions

Essential requirements

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A basic food hygiene qualification proven by the attainment of a basic Food Hygiene Certificate within two months of appointment Previous experience of working in a similar catering environment Experience of supervising agency or relevant staff at catering functions and small dinners Responsible attitude towards health and safety at work Enthusiastic and knowledgeable about customer care/service with the ability to work with a variety of personalities at all levels

What we can offer you

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The opportunity to continue your career at a world-leading institution and be part of our mission to continue science for humanity Benefit from sector-leading salary and remuneration package Get access to a range of workplace benefits from day one, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme Interest-free season ticket loan schemes for travel Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.

The standard working week consists of 37 hours, 5 days out of 7 and working evenings and weekends


This role is not eligible for Certificate of Sponsorship and therefore all applicants will need to already have the eligibility to work in the UK to be considered for the short-listing process

Closing date: At midnight on Sunday, 27th July 2025



Should you require any further details on the role please contact Diana Ivanova, Events and Catering Operations Manager by email at d.ivanova@imperial.ac.uk.

Available documents

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Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.



If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.


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About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.



Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world's toughest challenges. Whatever your role, your contribution will have a lasting impact.



As a member of our vibrant community of 22,000 students and 8,000 staff, you'll collaborate with passionate minds across nine London campuses and a global network.



This is your chance to help shape the future. We hope you'll join us at Imperial College London.


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Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.



Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.