Job Description

Events Assistant

Reports to: House Manager


Rate of Pay: 12.60 per hour


Contract: Fixed term, zero hours contract, must be available to work a minimum of three shifts per week including at least 1 weekend day


Benefits: Company Pension Scheme & great ticket offers!


Theatre Royal Plymouth is a registered charity, inspiring a lifetime of creativity for audiences, artists and participants throughout Plymouth and the wider region. As the principal home of performing arts in the Southwest, we engage and inspire many communities, creating memorable experiences for people from all backgrounds. TRP do this by creating and presenting a breadth of shows on a range of scales, with their extensive creative engagement programmes, by embracing the vitality of new talent and supporting emerging and established artists, and by collaborating with a range of partners to provide dynamic cultural leadership for the city of Plymouth.


With an exciting summer programme of performances coming up, we are recruiting a team of Events Assistants to help support the theatre during this busy period.


Events Assistants will be integral to the smooth operation of TRP's summer events, working across our retail outlets. You'll be responsible for delivering exceptional customer service, from serving refreshments at our bars and confectionary stands to ensuring the comfort and safety of our patrons as a steward. This is a fantastic opportunity to be at the heart of live theatre within our community!


We are offering fixed-term positions with a start date of 21/07/25 for 6 weeks, concluding on 01/09/25. Shifts will range from 3 to 8 hours and will include afternoons, evenings, and weekends, typically from Thursday to Sunday each week. Successful applicants will need to be flexible and able to work a minimum of 16 hours per week.


You must be available for the entire 6-week programme.


Inclusion and Diversity


We are committed to cultivating a culture of inclusion at TRP with a workforce, participants and audiences that reflect the diversity of the communities we serve.


The collective power of each team member's life experiences, knowledge, innovation, self-expression, and talent creates the very best environment for us to achieve our ambitions and lead the sector.


In recruiting for our team, we recognise the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs.


To apply


Please submit a CV & cover letter in application for the role.


Closing Date: Tuesday 8 July at 09:00

Interviews expected to take place week commencing 14 July

We're here to talk! We're available to speak to you before you make your application so, if you're not quite sure if your skills match the role, want to talk about how flexible working could support you, or just check any of the details in this document, please do email us via recruitment@theatreroyal.com with the subject line 'Events Assistant'.

The Role: Key Responsibilities

We're looking for proactive and engaging individuals to take on the following key responsibilities:

Welcoming Service:

Welcome, engage, and interact with visitors as they arrive at any of our retail outlets, creating a warm and positive first impression. Scan tickets efficiently and direct visitors to their correct areas, providing clear and easy-to-follow information. Confidently assist visitors who request access support, ensuring an inclusive and welcoming environment for all. Respond proactively and positively to visitor enquiries, offering helpful solutions and information.

Bar & Confectionary/Retail Operations:

Prepare sales points for ice cream, confectionery, food, and drink, ensuring they are well-stocked and visually appealing. Operate our bar facilities, serving alcoholic and soft drinks responsibly and in accordance with licensing regulations. Deliver an exceptional, positive, and warm standard of service at all retail points, processing transactions accurately. Re-stock and prepare outlets efficiently for the following day's operations, maintaining high standards of presentation and hygiene.

Stewarding & Audience Care:

Steward performances, acting as a primary point of contact for all ticket holders during the show. Look after the audience during the show, identifying and helping to resolve any issues relating to visitor behaviour, comfort, and safety. Understand and implement emergency evacuation procedures when required, guiding visitors calmly and effectively.

Health & Safety, Emergency, and Security Responsibilities:

Develop a good working knowledge of health & safety, food hygiene, safeguarding, security, and licensing regulations relevant to theatre operations. Keep all retail outlets clean, tidy, and presentable at all times, adhering to our hygiene procedures. Report any issues relating to safety, security, and maintenance to the House Management team promptly. Report any visitor queries or incidents to the House Management team in a timely manner

To help you deliver fantastic customer service, you will:

Attend pre-performance briefings prior to each show, which will advise on specific show details and helpful information. Adopt a proactive approach to the punctual opening and closing of all retail outlets, ensuring readiness for visitors. We are committed to providing a safe and enjoyable experience for all our visitors and staff, and your role will be crucial in achieving this.

The Person


Our Values are at the heart of everything we say and do, and our people demonstrate these values in every aspect of their work. To be successful in this role, you should be able to demonstrate the following skills, experience and behaviour in line with these values.

Quality:

Taking pride in achieving excellence. We take responsibility for and pride in what we do, recognising each other's good work. We set consistently high expectations and ensure that everyone has the skills to achieve excellence.

Collaboration:

Valuing each other in the way we work, communicate and spend time together: We communicate regularly with each other, listening and understanding people's needs. We value and respect the relationships we have with colleagues and partners, and we celebrate shared successes.





Is accountable for own work ensuring it meets expectations and agreed standards Shows energy and enthusiasm in achieving personal and team objectives Understands and delivers in line with relevant legislation, policies, procedures and instructions Enjoys exceeding expectations of customers and colleagues Is friendly and welcoming Actively seeks, encourages and acts upon feedback Contributes to own department's achievement of objectives Works with colleagues to deliver the highest possible standards

Creativity:

Being imaginative in everything we do: We use our knowledge, experience and judgement to explore doing things differently. We aim to empower everyone in the organisation to adopt a flexible, open-minded and imaginative approach.

Diversity:

Embracing the diversity among our people and community: We embrace and value difference and individuality treating everyone as equally important. Together we are stronger and more effective.





Adopts a flexible approach to their work taking the circumstances of others into account Listens to information and asks questions to improve knowledge Adapts approach to provide customer with an experience tailored to the purpose of their visit Thinks about different options when solving a problem Confidently welcomes and embraces people from all areas of the community/backgrounds Seeks to understand others and respects views and opinions Adapts communication to suit individual needs and listens with empathy * Engages with TRP's community activities and programmes