Job Description

Job Overview

We are seeking a proactive and highly organised Events Coordinator to provide exceptional administrative support across our events function. This role is central to support the events team with logistics and administration, and identifying opportunities to maximise revenue through efficient processes, upselling, and repeat custom.

Key Responsibilities

Manage all administrative tasks related to event planning, bookings, and logistics. Maintain accurate and up-to-date event records, calendars, and client databases. Prepare event documentation in line with company standards (invoices, payments, check in). Coordinate internal communications between departments (sales, operations, kitchen and accounts) to ensure event delivery meets client expectations. Support the preparation and execution of booked events, helping run events where needed. This will be part of your rota and will be flexible on the needs of the business. Identify and promote opportunities for upselling additional services/spaces or upgrades to clients. Act as a first point of contact for client enquiries, ensuring prompt and professional responses. Build and maintain strong relationships with repeat clients and partners. Attend regular event meetings with all booking details prepared ready for the overview of the orderbook. Provide the best customer service for the event booking journey, ensuring all needs are met that are within our business capability.

Skills and Experience

Essential

Experience working in events administration and delivery Commitment to delivering exceptional guest service with a passion for the hospitality industry Highly organised and efficient with excellent attention to detail and ability to multi-task Experience of working with IT systems on various platforms e.g. Microsoft Office - including Word, Excel and Teams (preferable) Able to work in a fast-paced and team-orientated environment Hands-on approach with a can-do work style Great interpersonal and teamwork skills Ability to remain composed, particularly during busy periods Strong written and verbal skills

Desirable

Experience using Design My Night or adjacent administration/systems Experience in hospitality service beneficial but not essential
Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Discounted or free food Employee discount Free flu jabs Referral programme Sick pay
Work Location: In person