Job Description

About Us

Sopers House is the epitome of creative business and luxury leisure in Cuffley, Hertfordshire. Our dynamic complex boasts a wide range of amenities including office and meeting spaces, an auditorium, a state-of-the-art gym, health and beauty rooms, a restaurant, a vibrant cafe, bar, and refreshing pool and spa.

Driven by our visionary founders, we have meticulously created a harmonious blend of corporate and leisure facilities, allowing both businesses and individuals to thrive in an environment that seamlessly balances work and relaxation.

The Role

As Events Manager you will support in growing the events department, which includes enquires for restaurant, bar, cafe, gym, spa, meeting rooms, conferences and any space within the building we have available to hire.

You will be responsible for maintaining, and expanding enquires, ensuring customers are always provided with a high-level professional service. You will understand and be passionate with the values and vision of Sopers House.

Duties include:

Manage meeting and events enquiries, book in viewings for private or exclusive event hire, send proposals, and liaise with accounts for invoice purposes. Oversee and update the marketing strategies, ensure we are creating engaging content for our social media platforms, email campaigns, adverts, leaflets, flyers, brochures and newsletters, and manage the production of print materials. Manage and update functions sheets with each Head of Department, to ensure each event is running as smoothly as possible. You will be the main point of contact between the Operations and Food & Beverage department for all events. Ensure that all events are delivered in line with agreed budgets and time frames. Oversee our company website and mobile application, regularly update news stories and ensure it's easy for our clients to navigate. Work alongside your team to implement the strategy, planning, project management and evaluation of marketing campaigns. Forecasting the annual and quarterly budgets, as well as managing campaign budgets. Communicate provisional and confirmed bookings relevant Head of Departments. Place processes with contracts and terms and conditions to clients. Create and manage pricing structures for a variety of events e.g. day delegates, dinners and conferences to ensure the business remains profitable. Consistently liaise with clients to understand event requirements and attend key client meetings to receive correct information in preparation for an event or meeting enquiry. Manage and maintain customer relationships and provide customer service after care, to ensure client is satisfied with their event or meeting booking Attend and be present for all internal events taking place at Sopers House. Support with creating internal systems or processes for our Meeting & Events department. Work closely with Head Chef and request for menu ideas, to help support with client events or meeting enquires. Design, develop and maintain operational SOP's to ensure consistency in service standards. Work with client and Food & Beverage team to develop innovative strategies to attract and maintain new and existing clients. Keep up to date with industry trends and advance. Manage and train staff that directly report into you. Provide training, guidance and support, to ensure they perform efficiently and effectively at all times. Assist with appraisal and probation reviews, setting KPI's and targets for staff. Update and maintain the rota on a weekly/monthly basis. Assist other departments with ad-hoc duties, as and when required.
General:

Dress code is professional attire and will be required to be worn at all times.

What is expected of you

Previous experience as an Events Manager, Marketing Manager or similar role Organised, efficient and have the ability to work under pressure Strong project management experience Attention to detail Self-motivated and passionate in events and hospitality Excellent verbal and written communication skills Ability to manage and maintain relationships at all levels

What we will do for you

Complimentary membership to our gym, spa and swimming pool Complimentary work out sessions for pilates, spinning, barre, and boxing 28 days holiday 50% discount in our cafe 20% discount in our restaurant and bar Employee discounts to Bright Exchange

What to do next

If you're interested in applying for our job role, please click 'apply now' and we look forward to hearing from you soon!

Job Types: Full-time, Permanent

Pay: 35,000.00-42,000.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Free fitness classes Gym membership Health & wellbeing programme On-site gym
Schedule:

Day shift Monday to Friday
Work Location: In person