Job Description

Role Overview:

Kangaroos is entering an exciting period of development and is expanding its team.

We are a Mid Sussex Charity that supports families, providing clubs and activities for people with learning disabilities, including those with complex needs. Over the next 2 years we want to expand our service by 30%, so that we can offer more activities and work with all families that would like to access our service, as we currently have a waiting list of over 100.

The Event & Operations Lead is a newly created role that has a wide ranging remit across operations, administration, data reporting, project coordination and event support. The postholder will manage an Administrator and ensure that our bookings and rotas are managed efficiently and will deputise for the Head of Administration & Operations as required.

Kangaroos operate a hybrid flexible working policy, with presence required at the hub in Haywards Heath for key meetings. However, we understand that people have busy lives and commitments beyond work, so within reason there are no fixed days or hours - flexibility is encouraged as long as operational needs are met.

Key Responsibilities

Provide support to the Head of Administration & Operations, covering a variety of areas including administration, operations, data, governance and finance. Oversee administrative processes, ensuring smooth delivery of services, including wait list management. Service delivery booking support - e.g. venues Collect, organise, analyse and report data, producing dashboards and reports using Excel and Tableau, to provide both monthly standard reports and new data sets as required. Work closely with the Development Manager to provide operational and administrative support for Kangaroos fundraising events, including coordinating event logistics, assisting with event administration including staff and volunteer management. Provide operational support for staff, volunteers and trustees, escalating issues when necessary. Support the Service team with rota management, ensuring staffing requirements are met and recruitment aligns with service needs. Lead operational improvement projects to streamline processes and enhance efficiency, including the implementation of a new booking system. Line manage the Administrator, providing supervision and clear delegation. Ensure the Administrator manages the info@ inbox efficiently, escalates complex enquiries appropriately, and cover this during periods of absence. Fulfil any other duties considered reasonable as directed by the Head of Administration and Operations, including deputising during periods of absence. Actively promote equal opportunities and challenge discrimination.

Person Specification

We are looking for a strong operational professional with an interest in working for a purpose-led organisation. This is an exciting opportunity to join Kangaroos at a time of growth, with scope for training, development and progression for the right person.

Essential

Strong operational or administrative experience Attention to detail A proven track record of managing multiple responsibilities and complex projects Excellent excel skills Experience with CRM or booking systems; confident learning new systems Excellent organisational and communication skills

Desirable

Confident handling complex data Experience using Tableau or similar for dashboards/visual reporting Experience implementing new systems Project management skills Management experience Experience coordinating events

Behaviours

Team player with leadership qualities Flexible and adaptable Enthusiastic, self-starter with a positive and proactive approach

Benefits Package

Kangaroos operate a hybrid flexible working policy, with presence required at the hub in Haywards Heath for key meetings. However, we understand that people have busy lives and commitments beyond work, so within reason there are no fixed days or hours - flexibility is encouraged as long as operational needs are met. Annual salary reviews; salaries are paid on the last Friday of the month. Kangaroos matches employee contributions of 5% to a Nest pension Holiday allocation is 25 days plus bank holidays, prorated for part time staff
Job Types: Full-time, Part-time, Permanent

Pay: 30,000.00 per year

Expected hours: 18 - 24 per week

Benefits:

Additional leave Company pension Enhanced maternity leave Enhanced paternity leave Flexitime Free parking Health & wellbeing programme On-site parking Sick pay Work from home
Work Location: Hybrid remote in Haywards Heath RH17 7RE