Job Description

We are seeking a highly organized and proactive Executive Assistant to the Leadership Team to ensure seamless coordination and execution of critical tasks across our multiple site locations. This pivotal role serves as the central hub for operational consistency, managing key schedules, documenting decisions, and driving completion of action items. The ideal candidate will have strong experience in a fast-paced environment, preferably within the hospitality sector, and possess a solid understanding of operational technology and communication platforms.

Key Responsibilities

1. Task and Action Management

Action Tracking: Establish and maintain a robust system for tracking all operational actions and projects originating from leadership meetings or site requests, ensuring clear ownership, deadlines, and status updates. Proactive Follow-up: Serve as the primary driver for task completion, proactively engaging with site managers and stakeholders to identify bottlenecks and ensure all deadlines are met across all locations.
2. Scheduling and Diary Management

Multi-Site Scheduling: Manage complex, inter-site calendars and schedules for senior leadership and key operational resources, travel logistics when necessary. Meeting Coordination: Organise and schedule operational review meetings, site visits, and training sessions, ensuring all necessary resources (agendas) are prepared in advance. Maintenance Coordination: Schedule essential preventative maintenance and supplier visits across sites to minimise operational disruption.
3. Communication and Documentation

Meeting Summarisation: Attend all critical operational and project meetings, accurately capturing key discussions, decisions, and clearly defined action items. Distribute concise, high-quality meeting summaries to all relevant stakeholders promptly. Reporting: Prepare concise weekly and monthly reports on operational performance, task completion rates, and outstanding actions for the senior management team. Information Flow: Facilitate efficient communication between central support functions (e.g., HR, Finance) and individual site teams.
4. Rewarding

Organise and Rewards - teams' birthdays Employee of the month reportage & organising bonuses for good mystery diner reports Organising monthly reviews for General Manager and Head Chef bonuses
Required Skills and Qualifications

Essential Experience & Attributes

Exceptional Organization: Proven ability to manage multiple priorities, projects, and schedules concurrently with meticulous attention to detail. Proactive Mindset: Must demonstrate initiative and ownership, moving beyond reactive administrative support to actively anticipate needs and drive results. Sector Knowledge: Minimum of 2 years of experience in a support or coordination role, Hospitality experience preferred. Technology Proficiency: High level of competence with scheduling software, Google Calendar, project management tools, and communication platforms
Core Competencies

Strong verbal and written communication skills, with the ability to summarize complex information clearly and concisely. Expert-level proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) or equivalent cloud-based productivity tools. Ability to build strong working relationships quickly with diverse internal teams and external suppliers.
Job Type: Full-time

Pay: 34,500.00-38,000.00 per year

Benefits:

Company events Discounted or free food Employee discount Enhanced maternity leave Free parking On-site parking Work from home
Work Location: Hybrid remote in Letchworth SG6 3NZ