Job Description

Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support. Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services, and Environmental consulting services. For more information, please visit:
The opportunity
Reporting to the Head of Commercial Property - North, you will be working closely with the national and regional teams, to deliver on operational objectives.
The role
Your responsibilities will include:
Working closely with the Head of Commercial Property North and the operational regional team, to deliver on the following objectives:

• Financial performance against the set regional budget, to include

• Effectively managing regional resources within the set headcount
• Revenue/Time logging targets
• Effectively managing aged WIP
• Assisting credit control in recovering debt
• Identification of possible recruitment requirements as appropriate within the budget, or when opportunities are identified to aid profitable growth of the region

• Delivery of excellent and consistent regional performance against set performance measures such as

• Client SLA's
• Exception reports
• External audits
• Internal QA measures
• Compliments / Engage initiative
• Complaints

• Management of own caseload and involvement in supporting the cases handled by the team, as required, including

• Assist with complaint resolution
• Mentoring
• Support during holidays and sickness leave
• Continual review of processes, systems and methodologies with the aim of providing

• The most efficient method of working
• New and innovative solutions to what we do
• Accurate MI on all cases
• A high-energy and exciting work environment
• Market-leading on boarding process

• Promote and facilitate an environment for staff development through the following

• Delivery of timely appraisals for the region
• Encourage and drive professional qualifications within the region
• Facilitate delivery of identified training needs and requirements
• Organise the delivery of appropriate mentoring
• Assist with succession planning through the identification of individuals and subsequent provision of opportunities for the development of technical and management skills

• Support the provision of the Major Loss Practice by working closely with the Head of Major Loss for your Area and liaising over all aspects of common interest and mutual benefit. This will include

• Helping to identify additional/future major loss capability across the Area
• Ensure delivery against the requirements from the Head of Major Loss for the Area
• Encouraging technical development and learning

• Support the provision of Specialist Practices by working closely with the Product Heads and liaising over all aspects of common interest and mutual benefit. This will include

• Helping to identify additional/future specialist capability across the Area
• Ensure delivery against the requirements from the Product Heads
• Encouraging technical development and learning

• Identify and deliver on regional growth opportunities by

• Working closely with the Head of Operations on an Area / Regional Broker strategy
• Working with the regional team to identify opportunities and assisting with the delivery of those opportunities
• Promote an environment of client focus and encourage and facilitate client interaction at all levels.
• Providing suitable resources to participate in the Account Management of existing or prospective Insurer clients.

About you - Knowledge and Experience
The successful Candidate will have experience in the commercial loss adjusting sector and will preferably have significant team management experience including coaching and mentoring. They will also have strong stakeholder management skills including the ability to establish strong working relationships. Successful candidates will have excellent negotiation, decision making and problem solving-skills and be highly self-motivated and driven. The individual will also take pride in delivering outputs on time, with a focus on quality, communication and organisation. CILA qualifications or progress toward also preferred.
Should you wish to apply, please forward your CV and supporting cover letter to
We look forward to hearing from you.
HR Team | McLarens
Our Company is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.

Skills Required