Job Description

Are you ready to join an award-winning organisation that values exceptional customer service and long-term client relationships?
We're recruiting for an Insurance Executive to join a friendly, high-performing direct team of four, supported by a wider network across the business. This is a fantastic opportunity for someone with strong customer service or account management experience who thrives on building lasting client relationships-both in person and virtually.
? Location: Tenterden or Ashford
? Hybrid Working: Available
? Salary: 35,000 - 40,000 (dependent on experience)
? Hours: Monday to Friday, 9:00am - 5:00pm, with occasional support required for events on weekends or bank holidays
? Driving licence and own transport required
Perks & Benefits:

• Free on-site parking

• Modern, well-equipped offices

• Clear path for career progression

Key Responsibilities:

• Develop a deep understanding of the company's insurance products to provide informed, relevant advice.

• Manage and grow a personal portfolio of clients, building trust and delivering a high standard of customer care.

• Conduct client reviews (both remotely and face-to-face), ensuring all documentation is accurate and compliant.

• Deliver clear, timely follow-up after meetings-processing changes, generating quotes, and completing admin tasks efficiently.

• Maintain proactive communication with clients to resolve queries and strengthen ongoing relationships.

• Identify cross-selling opportunities within your client base to support the agency's growth.

• Represent the business at networking events, trade shows, and industry gatherings to generate new leads.

• Accurately record all client interactions and ensure compliance with internal procedures and regulations.

• Uphold the company's values of trust, integrity, and service excellence in every interaction.

• Support additional projects or duties as required to enhance customer experience and contribute to wider business objectives.

What We're Looking For:

• Previous experience in insurance is essential

• Proven success in delivering excellent service and maintaining client relationships

• Strong communication skills-both written and verbal

• Outstanding attention to detail and well-organised

• Confident with Microsoft Office and general IT systems

• Strong numeracy and problem-solving abilities

• Able to manage workloads independently and remain calm under pressure

• A true team player with integrity, a positive attitude, and a customer-first mindset

• Self-motivated, eager to learn, and committed to continuous personal and professional development

• Full UK driving licence and access to your own vehicle

Next Steps:
If you're excited by this opportunity and meet the criteria, we'd love to hear from you-apply today to take the next step in your career!
Know someone who might be perfect for this role? Refer them and if they're successful, you'll receive a 100 voucher of your choice! (Terms apply)
Don't forget: If your application matches the job requirements, we'll email you-please check your junk/spam folders. If you hear from us, call Emma (Candidate Manager) or Nicola (Elite Consultant) on 01233 611780 within 24 hours to discuss the role in more detail.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Skills Required