Job Description

Fred. Olsen Travel was established in 1988 with family values at its heart with a passion to create unforgettable holiday experiences. As one of the UK's most established travel companies, we continue to provide an environment where our people can thrive, and where growth and great culture go hand-in-hand. We are proud to provide an outstanding customer service, choice and value for money through our distinct specialist areas.


Fred. Holidays is a tailor-made tour operator with distinct specialist sales areas including, European Land, Rail Journeys, Ocean Cruises, and River Cruises. Due to the recent expansion of the General Sales Agents products, the Fred. Holidays tour operation now includes specialist cruise brand 'National Geographic - Lindblad Expeditions.' Known as the 'Pioneers in Expedition Travel' this exciting expedition brand covers a worldwide portfolio of luxury adventure cruises, offering guests un-paralleled choice in the world's most remote and awe-inspiring destinations, across a fleet of 22 ships.


The Fred. Holidays tour operation, and it's GSA brands support both the trade and direct consumer through its ability to tailor-make each holiday style.


As demand in the UK market begins to increase, we are now looking for a highly motivated, passionate, skilled and experienced individual with a specific passion for expedition cruising. Previous experience in the expedition sector is desirable. This passion and experience should extend into a drive to convert sales leads into bookings with an aim to achieve and exceed department targets at every possible opportunity.


The Expedition Sales & Concierge Specialist will be the main point of contact for all trade partners and direct guests from first point of enquiry, through to fulfilling quotations, converting sales and offering a dedicated after sales/concierge service, completing the guest journey all the way through to welcome home letters and re-booking suggestions, in order to maximise customer retention. They will work closely with the Head of UK Sales to ensure all enquiries are dealt with in a timely manner and the whole booking journey is of the highest standard.


As a member of this fast-paced team, the successful candidate will act as an ambassador to the Fred. Tour Operation, and specifically National Geographic - Lindblad Expeditions through their sales delivery, and after sales services whilst maintaining high customer service standards and income levels.


This is a Full-Time position working 35 hours per week (Monday - Friday and Saturdays on a rota basis) Offering a basic salary of 25,000 - 28,000 plus the opportunity to earn more through a bonus scheme. This position can be based at our Head Office in Ipswich, alternatively we are open to remote home working candidates who have experience and are committed to occasionally visiting our Head Office in Ipswich.


Attached to this advert you will find a full overview of the fantastic benefits we offer, along with a detailed Job Profile for this position.


Fred. Olsen Travel offers a wide range of exciting employee benefits including but not limited to Bupa Private Medical, Life Assurance, Enhanced Maternity & Paternity Pay, Discounted Travel, Cruise Concessions plus retail discounts and cash back incentives through our MyBenefits scheme.

Our values are:

Customer Driven:

We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.

Valuing Diversity:

We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.

Investing in people:

We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.

Winning Together:

We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.

Doing the right thing:

We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.


We know our people are our biggest strength, and we're determined to continuously enhance the way we manage, develop, and lead. Here at Fred. Olsen Travel we are proud to be accredited by Investors in People, and we take pride in putting our employees first.


As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.